Job description

Home Instead® Virginia Beach/Chesapeake is looking for an organized individual to join us in our mission to enhance the lives of aging adults and their families. The Client Care Coordinator manages quality assurance with extensive one-on-ones with our clients. RN's, LPN's and Social Workers encouraged to apply!

Our social purpose:
Our social purpose starts in Virginia Beach, but it carries on across the world. The Home Instead network works to create a world where people own their aging journeys. We want all generations to age on their own terms - how and where they want, authentic to who they are as unique individuals, and connected to things that provide them with purpose.

Objective:
The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/caregivers introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:

• Reflect the core values of LMB of Tidewater, Inc. d.b.a. an independently owned and operated Home Instead franchise.
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/caregiver introductions with every new client and with every new caregiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Caregivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issue as well as receiving the services needed.
• Assist in the scheduling department scheduling Caregivers with new clients and current clients.
• Demonstrate open and effective communication with the franchise owner, upper management, colleagues, caregivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Participate as needed in all Caregiver meetings
• Maintain regular attendance to execute job responsibilities
• Conduct Family Education sessions as needed
• Perform all other functions deemed necessary

Education/Experience Requirements:

• One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by LMB of Tidewater, Inc. d.b.a. an independently owned and operated Home Instead franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, Caregivers and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be able to operate HI technology systems
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as needed
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team

Help families restore balance, order and peace to their lives and help their senior loved ones remain at home. Home Instead provides a variety of non-medical services, including companionship and home helper services.

The Home Instead network employees benefit from initial and on-going training and the opportunity to meet new people and develop meaningful relationships.

Job Type: Full-time

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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