Job description

POSITION SUMMARY

The PBM Operations Commercial New Client Implementation team is a group of client account support professionals responsible for successfully managing and delivering strategic implementation projects while driving client/customer focused problem resolution and influencing/leading process improvement.

As a Client Account Support Lead Analyst on the Commercial New Client Implementations team, you are responsible for managing routine and progressively more complex work assignments in implementations. The role partners with implementation resources to provide project support, and is responsible for handling operational needs including file transmission requests, system access support, testing, special projects and administrative support for the implementation team as needed.

The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with implementation and cross-functional colleagues and external vendors.

The role exists within a fast-paced and dynamic team of highly supportive implementation and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex setups on time and without issue in order to best position our clients, their members and those who support them for success.

ESSENTIAL FUNCTIONS

Manage assigned requests, ensuring delivery with respect to the overall project timeline and intent, and communicating associated risk and status.

Support new client implementations through tracking and reporting status and metrics, submitting cases for project setup, and coordinating data and access requests. The role is not client facing unless assigned by leadership.

Assist with scheduling and/or joining internal and external calls to provide ad hoc support as assigned. This may include creating and/or displaying meeting presentations, documenting and/or distributing meeting notes to attendees, and other related responsibilities.

Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects.

Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture.

QUALIFICATIONS

Bachelor degree and/or 1 - 2 years relevant experience

Administrative and/or project management experience required

Knowledge of or experience in PBM or Healthcare industries preferred

Excellent verbal and written communication skills are essential

Demonstrated ability to prioritize and manage work load and meet project deadlines

Proficient PC skills including Microsoft Office application (Word, Excel, PowerPoint, Outlook) required

Detail oriented with an ability to manage multiple work products simultaneously

Ability to work effectively and independently in a dynamic team-based environment

Willingness to work a flexible schedule during high-volume periods to accommodate business requirements

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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