Job description

Tire & Wheel Claims Adjuster-remote

Location: Remote; US-GA-Atlanta

Class will start on Monday, March 27, 2023

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Communicate effectively with all levels of the organizations. In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes. The responsibilities may include but not limited to:

• Handles claims related calls per work schedule performing within defined metrics.
• Order inspection when applicable.
• Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor.
• Master understanding of clients, agents, and contract terms and conditions.
• Understand exceptions based upon dealership, agent, or client as noted in system.
• Escalates issues to team lead, supervisor, or managers when unable to de-escalate.
• Notify Supervisor when possible fraud is suspected.
• Participate in all training as required to perform the duties of the role.
• Keeps record of the phone call and transmits claim form to Dealership or Repair Facility.
• Drives the status of the claim within the Safe-Guard system.
• Receives documentation and organizes by claim number.
• Order an appraisal when claim is over threshold amount or possible fraud.
• Send denial letter to customer and copies dealership if necessary.
• Send missing information letter to customer if document is missing and copies Dealership if necessary.
• Notates the system.
• Adheres to Quality Assurance Guidelines.
• Prior to sending checks out, must ensure premium is first received from Dealership.
• Performs other duties as assigned by the Claims Center Manager or Team Lead.
• PDR Handling.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent combination of education and experience required. College degree preferred; Minimum of three years’ experience in customer service, insurance claims, call/claims center environment. Equivalent combination of education and experience may be considered.
• Must have strong computer skills and the ability to troubleshoot and service policy issues.
• Strong analytical and problem-solving skills. Superior verbal/written skills and communications skills.
• Strong interpersonal skills essential. Exercises sound judgment when interacting with customers and vendors.
• Attention to detail and ability to handle complex situations.
• Proficient in Windows and MS-Office Products (Work, PowerPoint & Excel) .
• Good punctuation, spelling, mathematical, grammar, analyze complex-detailed reports and attention to detail is a must.
• Experience within Automotive Industry preferred.
• Preferred - two years of experience in a high-volume Call Center.
• Preferred - two years of experience in automotive insurance or warranty claims.
• Preferred - one year of experience with in an automotive repair or tech role.
• Preferred: Bilingual with the ability to read, write and speak BOTH English and Spanish/ English and French in a business setting.

About Safe-Guard Products International

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Willingness to travel:

• 25% (Required)

Work Location: Remote

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