Job description

RentRedi is looking to bring on a Chat Support Representative to provide a superior customer experience and actively working to reduce churn, increase conversion from signup to subscribe and trouble shoot issues such that solutions are provided or the correct team member is assigned to assist.

Ideal Candidate:

• 1-3 years of experience in customer success or other strategic client-facing roles
• Experience with Intercom or Similar Chat platform
• Experience with Jira a plus
• Prefer some startup experience, especially in a B2B SaaS and/or Real Estate
• Experience with value demonstration and support
• A tech savvy and detail-oriented approach

Your Mission with Us ⭐️:

• You will handle chats and directly
• Help customers, provide solutions, and escalate when necessary
• Collaborate with onboarding, sales and tech support team to deliver an excellent customer experience

What is offered:

• Base + Equity Opportunity to represent top-notch SaaS technology that solves our customers' challenges.
• Learning and growth opportunities within a fast paced tech startup environment!
• An awesome team of forward thinking, innovative go-getters.

*About RentRedi *

RentRedi is modern, end-to-end landlord software that streamlines self-management of rental properties to make financial freedom attainable. We are fast-growing property management software dedicated to growing our product, customers, and team. For landlords, RentRedi provides an all-in-one dashboard that enables them to collect rent, list properties, screen tenants, sign leases, and manage maintenance. RentRedi has partnered with platforms including Plaid, Latchel, TransUnion, TSYS, Sure Insurance, and Realtor.com, and Doorsteps to create the best experience possible. For tenants, RentRedi’s easy-to-use mobile app allows them to apply, pay rent, report rent payments to credit bureaus, auto-pay, sign leases, and submit maintenance requests.

The problem we’re solving is plaguing 100,000,000 tenants and 20,000,000 landlords across the US. Traditional approaches have focused only on massive property management companies, leaving the majority of landlords and tenants with a renting experience neither enjoys – we’re changing that and making renting easy and enjoyable for everyone.

We are a hungry and humble VC-backed startup achieving 1000%+ growth and #1-rated landlord software for rent payments, supported by amazing investors:

• K1 Investment Management (Buildium),
• TIA Ventures (LeafLink, BentoBox, KidPass, & more),
• RiverPark Ventures (co-founder of Seamless; Via, InVisionApp, Petal, Candid & more),
• Tribeca ESP (ApartmentList, Fund That Flip, MasterClass),
• Ex-Managing Director of Blackstone, Managing Director of Angelo Gordon (created Chelsea Market), Ex-COO of Waltz (acquired by WeWork).

*Benefits: *

• 401(k)
• Dental insurance
• Health insurance
• Vision
• Paid time off

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.