Our Mission

The Hermitage Hotel is looking for talented and passionate hospitality leaders to join our team for this exciting new chapter in our hotel's storied history. The Hermitage Hotel offers guests five star luxury service, the latest Jean-Georges restaurant concept, and a superb location in the heart of downtown Nashville. If you are enthusiastic about guest service and driven to excel, The Hermitage Hotel will offer you the tools to succeed and the opportunity to prove yourself. Apply now and join us for the next stage in your career.

Our Position

The Sales and Catering Coordinator supports the Sales, Catering, and Marketing disciplines with excellent organizational and administrative skills. Your responsibilities will include but are not limited to:

• Performing general office duties to support Sales & Catering (e.g., filing, sending emails, copying)
• Preparing sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders)
• This position will be responsible for processing reservations requests, changes, and cancellations.
• Entering, retrieving, reconciling, and verifying information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Serving as the point of contact for clients and communicating with them by phone and email to respond to questions and requests.
• Creating and managing client profiles in the property management system.
• Communicating effective to ensure the operations team has the information necessary to meet the needs and expectations of the guests.
• Attends and participates in departmental and hotel meetings.
• Lends support to operation departments as needed.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources. The Hermitage Hotel is an equal opportunities employer.

• Excellent Microsoft Office and Excel skills; Delphi experience a plus
• Ability to organize and prioritize workflow for self
• Ability to respond to guest needs as appropriate