The Casino Cashier Supervisor serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication.

JOB FUNCTIONS :

• Review staffing levels and customer flow and assign work areas to team members

• Review and approve check-cashing transactions as required

• Monitor checkout money to determine fill requirements

• Review close out procedures by cashiers, ensure drawer balances and note all variances

• Investigate equipment or facility problems and notify shift manager.

• Investigate and resolve guest complaints or concerns in accordance with standard procedures

• Train new team members and update all employees on new procedures or policies

• Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence

• Monitors casino cashiering activities on the front line, in the specialty banks, in the main bank and redemption areas

• Assists in the preparation and coordination of scheduling casino cashiering team

• Works specialty bank or front line upon request

• Ensure team members are ready to provide great service

• Help team achieve service goals

• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication

• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company

• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations

• Ensures that team members clearly understand and are held accountable for their performance expectations

• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained

• Works as a change agent and challenges the departmental processes to improve and streamline department operations

• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision

• Partners with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment

• Recommends and implements change to improve overall team member and guest satisfaction

• Must be 21 years or older to apply

• Must be able to get along with fellow team members and work as a team

• Must present a well-groomed appearance

• Must have the manual dexterity to operate a computer and other necessary office equipment

• Must be self-motivated and be able to handle more than one function at a time by being well organized

• Must be able to read, write, speak and understand English

• Good mathematical and clerical aptitude for accurate record keeping

• Excellent customer service skills a must