Working Title: Student Accounts Representative
Job Class: Cashier
Agency: Minnesota State

• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/17/2023
• Closing Date: 05/30/2023
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Minneapolis CC-AFSCME
• Division/Unit: MnSCU Minneapolis CC / MnSCU Minneapolis CC Classifd
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: Not Applicable Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $19.87 - $26.89 / hourly; $41,488 - $56,146 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Bills and Payments
• FLSA Status: Nonexempt
• Telework Eligible: Yes, partial telework per Minneapolis College's Telework Guidelines
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

The Student Accounts Representative will receive and maintain the records of student payments for tuition, general receipts, financial aid disbursement, tuition waivers, refunds and other payments so that funds are handled and accounted for properly and accurately under general supervision. The incumbent processes cash, check, credit card, and electronic deposit transactions at a teller window. Provides customer service to Minneapolis College students on any matter related to their financial accounts. Work requires processing complexity (number and variety of transactions and/or accounts). Customer service work also includes explaining financial, collection and enrollment policy and procedures. Customer service contact includes in-person, phones, and other correspondence.

Responsibilities include but, not limited to:

• Answering questions or concerns regarding account information, financial aid disbursements and tuition refunds and waivers.

• Respond to customer correspondence such as department emails and other customer service requests.

• Review and update accounts balances.

• Provide student payroll customer service in-person, email and phone.

Minimum Qualifications

• Knowledge of basic financial accounting and the technical skills necessary to carry out the cashiering function, and other assigned duties in accordance to laws, policies and procedures for handling and depositing of state funds.

• Ability to operate office machines and proficiency with personal computers and software including Microsoft Office Suite.

• Skill in math sufficient to review financial data, apply formulas to numerical data, calculate account balances and amounts owed.

• Interpersonal/human-relations skills sufficient to provide information in a tactful manner.

• Excellent customer service skills sufficient to answer questions and explain policy and procedures. Response to customer questions should be organized, logical, and concise; use correct grammar, show word choice appropriate for message/audience; and be relayed in a clear pleasant speaking voice.

• Demonstrates an ongoing understanding of cultural fluency. Incorporates culturally responsive practices, and actively engages in antiracism professional development learning opportunities.

Additional Requirements

Current and former employees must be in good standings at Minneapolis College for consideration.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Tiffany Lor at tiffany.lor@minneapolis.edu or 612-659-6844.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Tiffany Lor at tiffany.lor@minneapolis.edu.

About Minnesota State

Minnesota State is the third largest system of state colleges and universities in the United States and the largest in the state with 26 colleges, 7 universities and 54 campuses. Minnesota State is making a difference; from the students we serve, to our business partners and to those we employ.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.