As a recognized leader in our field, The Guidance center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With 25 programs we offer treatment, prevention, growth and education services to more than 15,000 people annually. Together we: Nurture development. Foster resilience. Cultivate well-being.

The Case Manager in the Children's Outpatient Program (COP) is responsible to provide assessment, linking, coordinating and monitoring, family education and support, transportation, treatment planning and follow-up services to children and families. Services are delivered in the office and in the community based on the needs of the child, family. The Case Manager is responsible to help coordinate and integrate services that are provided to the family both internally and externally. Regular working hours are Monday through Friday 8:30 – 5:00 with 4 hours after 5pm per week required. In addition, due to program and consumer needs weekends may be required.

Specific Responsibilities:

• Conduct case management assessments and other clinical assessments necessary to identify areas of need and service preferences.
• Gather and integrate information from all available sources, including client self-reports, reports from family members, guardian(s) and probation officer, documented medical, treatment history, etc;
• Assist with the development of comprehensive Person-Centered Treatment Planning with consumers and other members of the treatment team (consistent with Case Management Assessments and current Medicaid Guidelines);
• Provide face-to-face interventions, both in the office and in the community, to each assigned consumer at least monthly.
• Maintain monthly contact with treatment team members and other providers to monitor and coordinate service delivery efforts;
• Assist client in determining their eligibility for entitlements, community services and supports;
• Work in concert with other internal and external service and support entities.
• Develop resources and connections with community resources.
• Link client to community services and supports based on the needs and preferences identified in their assessments.
• Coordinate with client’s school, primary and other health care providers to assure continuity of care;
• Conduct skill building interventions with individual consumers and groups of clients as indicated in their Person-Centered Treatment Plan;
• Conduct home visits and community outreach as needed to help engage client, identify and assist with needs and barriers.
• Conduct crisis planning with client.
• Complete of all required documentation per policy and procedure.
• Maintain appropriate state licensure of certifications.
• The productivity standard for all case managers working in the mental health programs is 15 direct service, billable hours per week. Direct hours are defined as face-to-face activity with an active client that can be coded using a billable SAL code.
• Develop schedule with supervisor and work at least 4 hours each week after 5:00.
• Participate in case/program consultation, supervision and staff meetings.
• Complete 24 hours of training in the treatment of children and adolescents annually.
• Follow a professional code of ethics.
• Represent The Guidance Center in the community.
• Other duties as assigned.

• Bachelor degree in social work, psychology, or related human service field from an accredited social services program within a 60-day training period beginning on the date of hire.
• Candidates must obtain the Children’s Mental Health Professional credential within 120 days of hire.
• Course work, fieldwork or job experience will demonstrate competence in working in a collaborative way with clients and community, cultural competence, good organizational skills, and the ability to work both independently and as a team member.
• 3 years experience in the examination, evaluation and treatment of minors and their families or a master's degree and 1 year experience in the examination, evaluation and treatment of minors and their families is required.
• Valid chauffeur’s license and favorable driving record is required. Candidates who do not have a chauffeur’s license may still apply, but will be required to acquire one within 30 days of employment.