Job description

Job Description

Case Manager

JOB SUMMARY: In support of the Access Mission and Strategic Commitments, the Case Manager provides case management, works with customers to develop individualized service plans that outline goals toward skill building and self-reliance, conducts outreach to area communities,ensures proper data entry, and addresses social determinants of health-related to services provided.

ESSENTIAL FUNCTIONS and DUTIES:

• Case management
• Complete a pre-assessment that may lead to a full assessment through the process of customer interview and universal intake
• Collect customer demographic information and income source (if any) during the intake process
• Provide crisis intervention support with non-judgment and sensitivity
• Conduct a competent problem analysis; select services or interventions that are appropriate to help customers attain the desired outcome, or advocate a suitable referral system to sustain the customer through a crisis
• Provide mediation with or without rent funds for customers who are in danger of eviction
• Maintain confidentiality to protect customer records
• Provide referrals and follow-up to appropriate programs and services provided by Access or other community providers that meet the customers' needs
• Provide counseling related to; and monitoring, developing, securing, and coordinating services
• Travel may be required between both sites (Willimantic and Danielson)

• Work with customers to develop individualized service plans that outline goals toward skill building and self-reliance
• Identify internal and external resources that would enhance an individual or family’s capability to meet goals
• Advocate for customers to area service providers to assist them in moving forward on the way to meeting their goals
• Adhere to the Principles of ROMA-based Case Management set by Community Action Agencies in Connecticut to:
• Provide supportive services that give customers/clients a solid foundation to reach their goals
• Provide information to customers that will enable them to utilize better community services, including health, social, employment, and other beneficial services
• Assist customers in gaining the skills and income needed to achieve and maintain an improved level of self-sufficiency
• Empower and support customers/clients to become their advocates

• Conduct outreach to area communities
• Provide SNAP outreach and Program activities (e.g., prescreening, benefits coordination, event and partner information sessions, and case management services) in the community to build strong relationships
• Provide outreach time and effort recordkeeping for monthly submission

• Ensure Proper Data Entry
• Documentation of program services is required to be entered utilizing STEP’s database system (e.g., income, assessments, services, goals, case notes, etc.)
• Keep a client caseload log

• Address social determinants of health-related to services provided
• Provide services that have the potential to improve customer health outcomes

• Other duties as assigned
• Participation and completion of training requirements related to Community Health Worker Certification
• Other duties reasonably related to the position that help drive our Vision, fulfill our Mission, and abide by our Organization’s Values

QUALIFICATIONS:

• Bachelor’s degree in a related field or an Associate’s degree and three years of experience working with low-income individuals and families
• Effectively works independently and as part of a team in a fast-paced environment
• Works well with a diverse group of managers and co-workers with the ability to work in a culturally sensitive environment with limited English proficiency customers
• Problem solver, solution generator
• Flexibility to deal effectively with a variety of people, situations, problems, and changes
• Ability to mediate agreements between tenants and landlords
• Understands and utilizes basic budgeting principles and skills
• Good computer skills with working knowledge of word processing and spreadsheet software
• Bilingual in Spanish and English is preferred; bilingual in Spanish and English is required in designated bilingual positions
• Complete Community Health Worker Training within four months of training availability

(*Significant work experience may be substituted for education credentials.)

PHYSICAL DEMANDS:

• Light Work - Lifting no more than 20 pounds occasionally and up to 10 lbs frequently
• Frequently required to continuously stand, walk, sit, and consistently use either hand or foot controls
• The person in this position frequently communicates with individuals outside the organization
• Must be able to hear and vocalize effectively to exchange accurate information
• This position may require the ability to transport self off-site into environments the agency can not control
• The employee will occasionally be required to read and comprehend complex grant documents, program plans, and agency policies and procedures

(An employee must meet these demands to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.)

WORK ENVIRONMENT: The noise level in the work environment is usually quiet

(These characteristics represent those employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.)

Reports to: Director - Case Management Services

Other Key Employee Relationships: HEAP, Food Pantry Coordinators

Department: Human Development Services

FLSA Status: Non-Exempt, Collective Bargaining Unit Member

Job Type: Full-time

Pay: $19.16 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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