Job description
For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our
video
to learn more about TheKey.
Job Summary / Purpose:
The Caregiver Support Specialist is responsible for ensuring that the caregiver experience throughout
their time with TheKey is supported at every step. This will include trouble-shooting caregiver inquiries
and concerns with other departments, caregiver onboarding, compliance, and ongoing training. This
position will lead caregiver communications ensuring that the caregiver profile and availability are
updated consistently. This position ensures the smooth deployment of PPE supplies to our caregivers
in the field. This position will provide caregiver introductions as requested and field training. This
position may assist in office support as requested; including preparation of long-term-care notes
Essential Duties and Responsibilities:
- Understanding home care state regulations, and organizational policies and procedures
- Coordination with Staffing Managers who are the caregiver supervisors to ensure proper
- Coordination with Client Success Managers who manage the individual client cases
- Ensuring caregiver are up to date in their licensing and compliance
- As requested, deliver in-person field training in the client’s environment
- Connecting with and ensuring that caregivers have a great experience with TheKey. This will
communication with clients and coworkers and development of a positive employee relations
environment; maintaining team stability with fostering a positive working environment
- Preparation and submission of long-term-care notes
- As requested, delivering PPE or other supplies to the field to the caregivers
- Serving as point of contact for caregivers in communications and/or troubleshooting when
human resources
- Ensuring that caregiver profiles, timekeeping and availability are kept up to date
- As needed, coordinating with IT to find resolution to employee barriers with technology
- Providing excellent customer service and responsiveness to local teams in their efforts to
- Understanding client and caregiver scheduling including educating on the importance of
- As needed assignment to specific facilities to ensure our caregivers are meeting the facilities
- As needed provide support in your assigned office
- Additional duties as assigned
Benefits for full time employees
- Medical/Dental/Vision Insurance
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- Flexible PTO Plan
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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