Job description
San Francisco, California /
Program Operations – Career Services /
Full-time (Contract)
/ Remote
This remote-flexible role can only be performed within the US in one of the following states: Arizona, California, Florida, Maine, Maryland, Massachusetts, New York, or Texas. We regret that we’re unable to consider candidates located outside of this location list for this opportunity.
The Company
At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education experiences in data science, UI/UX design, machine learning, and more. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a bigger community throughout their time with us, engaging with fellow students, industry-expert mentors, supportive student advisors, and — most critically — career coaches who guide them through their job searches. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our grads.
The Opportunity
As our student body grows, we’re looking to hire a Career Services Specialist! You’ll work alongside a dedicated, entrepreneurial team of career services professionals, supporting students from all over the world from the start of their courses through landing job offers. You will provide direct 1:1 and group coaching to our students, and you’ll also have a hand in ensuring smooth operations of our career services program. You’ll join a new team supporting students via our B2B partners like Amazon and will have an opportunity to help design and develop curriculum and programming for these new learners. Our students will thank you for helping them succeed, and you’ll help Springboard take its celebrated Career Services to the next level!
Salary range: $51,000 - $58,000 USD annually.
- Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications, and other job-related reasons.
Responsibilities:
- Effectively manage a large student caseload and prioritize student outreach strategically
- Provide 1:1 and group career coaching conversations with the goal of supporting students transitioning into a new technical career (software development or data analytics)
- Help to implement new processes around students’ needs and engagement with Career Services, during and after their technical courses
- Support career curriculum development as needed; support development of career prep webinars and owning administration and facilitation of them
- Respond promptly and supportively to student career concerns and questions via email
- Assess student application materials and submissions and ensure students are on track with the career prep program
- Track outcomes of coaching calls via our student CRM, providing detailed notes and information that evaluate readiness/risk factors, track success, and predict future performance
- Escalate students of concern to the Career Services Manager for additional coaching or intervention plans
- Collaborate with the Career Services team to recommend students for job openings and share information about employability
You:
- Bring 1+ years’ experience in coaching or advising in a 1:1 capacity, ideally supporting individuals’ technical job searches
- Are an effective, clear communicator (both verbal and written) and great listener, comfortable with large group facilitation
- A track record of producing measurable results, meeting deadlines, and balancing multiple priorities and constituencies; you are proactive, agile, and flexible.
- Are adept with learning new technology and systems (e.g., our CRM)
- Are detail-oriented, organized, and value processes
- Are empathetic and interested in helping people solve problems and improve their lives, and bring an outstanding customer service mentality
- Are passionate about improving education, and committed to student success
- Love learning and want to support a team that will invest in your personal/professional development
Bonus points if you have...
- Knowledge of the hiring process and how to conduct an effective job search in tech
- Knowledge of the software development and data analytics industries and their recruiting/hiring practices
The Springboard team of 220 works out of offices in the heart of San Francisco and Bengaluru. We’re backed by top investors, including Costanoa Ventures, Reach Capital, Learn Capital, Pearson Ventures, and the founders of LinkedIn and Princeton Review.
Working with us, you’ll enjoy competitive compensation, health insurance coverage, a 401k plan, generous learning and professional development budgets, and an opportunity to impact thousands of lives alongside a fun, dedicated and mission-driven team. To learn more about our team and culture, follow us on Instagram @springboardlife!
We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
California Privacy Rights Notice for Job Applicants
Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.
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