Job description

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Care Team Assistant (CTA) provides organizational, administrative, and clerical support to the Emergency Department and the health care team.

The CTA communicates effectively via a variety of modalities with patients, visitors, and Mayo staff. The CTA plays an integral role in communication across the continuum of care.

The CTA functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources and processes. The CTA role within the ED operates similar to a DOS or HUC position and is the administrative support for all ED operations.

The CTA carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities.

The CTA supports the healthcare team by anticipating and responding to team requests and patient needs, examples include ordering supplies for both administrative and patient care needs, ensuring necessary information is updated in patient medical records etc.

Initiates a quick registration process for ED patients, facilitates patient admissions, responsible for the tracking and movement of patients through the ED, enters admission orders into the electronic medical record and accurately enters patient admissions/discharges in the electronic environment, and coordinates patient follow-up appointments.

Monitors electronic faxes and uploads documentation into patient medical record. CTAs play a key role in visitor management in compliance with Mayo Clinic visitor policy.

Collect patient documentation and updates the electronic medical record. Information includes but is not limited to insurance information, creation of the MRN, creation of an ambulatory encounter, registration, etc. CTA’s are responsible for scanning all internally initiated documents for patients as well as any outside materials.

CTA’s manage downtime materials for outages relating to EPIC and SCC Soft applications. Functions include documentation management, utilizing downtime software, and following outage procedures.

CTA’s respond to and support Multiple/Mass Casualty Incidents impacting the ED.

CTA’s support Medication reconciliation process in coordination with ED nursing and pharmacy. Completes process as a delegate, marking necessary updates.

Fixing incorrectly placed Post ED follow up orders as directed by a protocol.

Qualifications
High school diploma or equivalent required. Successful completion of college or vocational school Health Unit Coordinator Program, Medical Assistant, or comparable experience required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, and intranet/internet use) required.

Additional qualifications
Excellent written and oral communication skills, mature judgment, and strong interpersonal skills for interactions with patients, nursing, physicians, and external calls/requests is needed. Requires the ability to assertively pursue information and to function independently. Requires the ability to handle multiple demands at short notice in a highly stressful area. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours, including days, evenings, nights, weekends and holidays.

Medical terminology is preferred, but not required.

Certified nursing assistant certification is preferred, but not required.

License or certification
Current Cardiopulmonary Resuscitation (CPR) Certification or must obtain within 1 year from date of hire.

Exemption status
Non-exempt

Compensation Detail
$19.52 - 27.38 / hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
varied

Schedule details
OPEN1 - 0.5 FTE – Every 3rd weekend (C weekend)
Weekdays – 1515-2345, 2300-1930
Weekends – Friday: 2300-0730, Sat/Sun: 1900-0730

OPEN2 – 0.75FTE- Every 3rd weekend (B weekend)
Weekdays – 1115-2345, 1515-2345
Weekends – Friday: 1800-0230, Sat/Sun: 1400-0230

OPEN3 –0.5FTE - Every 3rd weekend (C weekend)
Weekdays – 1515-2345, 1630-0100
Weekends – Friday: 1515-2345, 1915-0345, Sat/Sun 1515-0345

OPEN4 - 0.75 FTE – Every 3rd weekend (A weekend)
Weekdays – 1115-2345
Weekends – Fri/Sat/Sun 1900-0730


Weekend schedule
OPEN1 - 0.5 FTE – Every 3rd weekend
Weekends – Friday: 2300-0730, Sat/Sun: 1900-0730

OPEN2 – 0.75FTE- Every 3rd weekend
Weekends – Friday: 1800-0230, Sat/Sun: 1400-0230

OPEN3 –0.5FTE - Every 3rd weekend
Weekends – Friday: 1515-2345, 1915-0345, Sat/Sun 1515-0345

OPEN4 - 0.75 FTE – Every 3rd weekend
Weekends – Fri/Sat/Sun 1900-0730


International Assignment
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Tricia Harding

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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