Job description
General Summary
The Care Management Assistant will assist Care Managers with coordinating the discharge plans for patients and assisting with needed resources and referrals throughout the patients stay. Maintains an understanding of the patients’ plans of care and discharge information to assist Care Managers with ensuring a smooth and complete transition through the continuum. Works in collaboration with the care management team members to manage and assist in connecting patients to needed resources.
The Care Management Assistant will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Care Management Assistant will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.
Principal Responsibilities
The Care Management Assistant:
- Gathers information regarding patient discharge status and update the team members.
- Assists in facilitating the discharge of patients from the hospital to home or extended care facilities by coordinating various processes and tasks related to discharge planning and resource utilization.
- Provides and explains discharge forms to patients including Medicare Discharge Rights forms ensuring proper completion and appropriate signatures are obtained.
- Explains to patients and family members the option to sign up for the patient portal, assisting with entering data into registration system. Monitors the number of acceptances and declines.
- Provides assistance with researching available referral sources and needs to facilitate discharge.
- Provides data entry and report generation as needed.
- Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Reporting Relationships
- Reports directly to the Manager, Inpatient Care Coordination and Resource Utilization
Knowledge, Skills & Abilities Required
- Bachelor’s degree in social work or related field
- Analytical ability or certification in one’s own profession.
- Minimum of 2 years of experience with a comprehensive knowledge of community resources, healthcare system and interdisciplinary functioning, and continues developing professional expertise.
- Able to use professional concepts and apply company policies/procedures to work on problems/issues of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Able to exercise judgment within defined procedures and practices to determine appropriate action.
- Interpersonal communication and advocacy skills are required to work with patients and families, and various medical professionals within and outside of the Institute.
- Capable of learning and utilizing PC software to collect and analyze data and prepare and aggregate reports.
Working Conditions
- Normal office environment with little or no exposure to dust or extreme temperature.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Required Skills
Required Experience
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