Job description
Rehab Medical is the nation’s fastest-growing medical device company that offers its employees’ health benefits, work life balance, growth opportunities, and more!
Rehab Medical strives to IMPROVE LIVES by providing custom advanced medical equipment to patients nationwide. Since the company was founded in 2005, Rehab Medical has helped more than 200,000 people regain their independence through wheelchairs and has emerged as a national leader of complex rehab technology within the United States.
- Rehab Medical was named one of the Best Places to Work in Indiana.
- Winner of the Fast 25 of Indiana 4 years in a row.
- We believe in Hard work with balance, compassion, and achieving goals.
The Position: We are looking for Care Coordinator to join our growing team!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
- Basic computer skills including but not limited to data entry, email, and internet
- Ability to communicate telephonically
- Ability to maintain confidentiality
- Excellent verbal and written communication skills
- Ability to work independently, be detail oriented and organized
- Ability to meet multiple competing deadlines
- Excellent customer service skills
- Meet attendance schedule with dependability and consistency
Education and Experience:
- High School diploma
- Phone Etiquette experience a plus
Overview:
The Care Coordinator position will report to the Customer Experience Manager. This position is responsible for placing outbound calls and fielding incoming calls regarding customer follow up surveys, pro-active customer contact, escalations, and customer success plan updates.
Below are some key functions and skills for this opportunity:
- Communication and follow up on all Internal Request Queues
- Contact with provider offices to follow up on patient requests
- Contact with patients to follow up on Internal Requests tickets
- Customer Contact to follow up and survey results
- Responds to email and phone calls within 24 hours
- Review and resolve service Sales Paperwork Tickets
- Communicates with Care Coordinators and other departments for resolution of tickets
- Mentoring of new employees entering the department
- Track internal request queues to ensure department metrics are met each month
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Pet insurance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work setting:
- Office
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
- Customer service: 1 year (Required)
- Phone etiquette: 1 year (Required)
- Data entry: 1 year (Required)
Work Location: In person
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