Job description

Care Coordinator

Care Coordinator with some prior medical office experience needed to greet clients, schedule appointments, answer phones, check insurance benefits via phone or online, obtain pre-authorizations, collect payments (copays, coinsurance, etc.) and conduct office functions such as copying, filing, chart management, etc., for a behavioral health practice. These duties are not inclusive and will include other tasks as assigned. Must be very good at professional communication.

Skills and Qualifications: Ideal candidate is skilled at multi-tasking, follow-through and is a self-starter who can problem solve and work independently with good communication skills. Candidate should have good customer service skills, time management ability, must work well with others, be organized, ability to pay attention to detail, computer knowledge using Excel, Outlook, Word and be able to conduct themselves with maturity and professionalism. Ability to maintain confidentiality of medical records, work in a professional manner with clients, clinicians and co-workers.

Responsibilities:

• Work closely with Operations Manager
• Complete Locus
• Complete GAIN
• Complete CAFAS
• Attend staff meetings and other activities, which ensure the smooth functioning of clinical operations.
• Document the services provided (completing GAIN, LOCUS, and CAFAS)
• Run the case load report
• Complete consumer surveys
• Make reminder calls for assessors, psychiatrist, NP, therapists
• Document the reminder calls
• Schedule consumer for intake
• Transfer consumers from iCAMs to credible
• Prior medical billing experience required to perform credentialing, authorization, billing, check insurance benefits via phone or online, obtain pre-authorizations
• Check the voice messages, save or delete as needed
• Review each clinician’s availability for the week for D&A and tele counseling and keep a note of these availability to serve the consumers
• Review the no show report, call and reschedule
• Other related duties as assigned

Education: Bachelor's in Healthcare Administration or related fields

Schedule:

• 8-hour shift
• Weekend availability

Ability to commute/relocate:

• Washington, DC: Reliably commute or willing to relocate (Required)

Experience:

• Customer service: 1 year (Preferred)

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work setting:

• Office

Ability to commute/relocate:

• Washington, DC 20016: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Medical records: 1 year (Preferred)
• Healthcare management: 1 year (Preferred)

Work Location: One location

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