Job description

($16.00-$18.00 per hour)

SUMMARY

Working at AAA offers a unique opportunity to make a difference. The Assistant Manager will assist the General Manager with operations for a state-of-the-art Fins Car Wash site. If you enjoy leading a team of highly engaged associates, delivering a great customer experience and driving results as a hands-on leader, this is a great opportunity for you. Come grow with us!

WHY AAA?

You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:

• We help others
• As a member organization, we are passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits
• We are focused on growth
• We are 2 million plus members strong with job adds year over year for 20 straight years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth
• We offer a competitive Total Compensation package
• We know compensation goes way beyond bring home pay. AAA offers competitive pay and for eligible employees, best in class benefits. . . excellent medical coverage, dental, vision, etc. . . AND 401k with matching contributions
• We are committed to work-life balance. We provide vacation, AND paid time off
• Click here to review our extensive compensation & benefits offerings: https://www.myaaabenefits.com.

WHAT YOU’LL DO

The Assistant Manager provides daily operational support at our FINS Car Wash Locations. Primary responsibilities for this position include Human Resource functions such as interviewing, hiring, onboarding and training all new hires, creating and maintaining schedules for Shift Managers and Car Wash Team Members, ordering of supplies for both the office and car wash facility and creating and submitting management reports to the General Management and other duties assigned as necessary.

ESSENTIAL FUNCTIONS

• People
• Assist in leading the facility based team
• Acquire – build and maintain a team of high-energy, customer focused team members
• Onboard – make sure each team member knows their role and is equipped to deliver a great customer experience
• Develop – set clear objectives and manage performance, remove obstacles and support the team in achieving results
• Retain – foster a team environment that recognizes and rewards great performance
• Process
• Assist General Manager in overseeing all site daily operations
• Financial – maintain profitable performance to include site revenue and expense management
• Efficiency – continually assess site process controls
• Operations – manage work scheduling and facilities maintenance across multiple shifts
• Safety- ensure a safe environment for both team members and customers
• Product
• Ensure an exceptional customer experience
• Satisfaction – manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction
• Dispute resolution – oversee the resolution process and serve as an escalation point for all site disputes

Qualifications - External

CRITICAL SUCCESS FACTORS

• Required qualifications
• High school degree or equivalent required
• A results focused leader with 1+ years management experience in a customer focused environment
• Demonstrated ability to build and maintain a high performing team
• Mechanical aptitude required to maintain daily operations
• Flexibility to manage a seven day per week operation with exposure to the elements
• Demonstrated commitment to help others – customers, team members, community
• Preferred Qualifications
• Experience in car wash operations is highly desired
• Desired skills
• Effective communicator - superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs
• Customer focused - with a sincere desire to help; calm under pressure and able to reassure customers that they're
• Drive for results – has a bias for taking action; works with a sense of urgency to find solutions to problems
• Collaborative - able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers

COMPETENCIES

• Member Focused
• Dedicated to meeting the expectations and requirements of Members/customers
• Establishes and maintains effective relationships with Members/customers and gains their trust and respect
• Is committed to customer service and acts with Members/customers in mind.
• Drive for Results
• Has a results-focused bias for action. Exhibits entrepreneurship and decisiveness.
• Takes ownership and fosters an environment of personal accountability. “See it, Own it, Solve it, Do it.”
• Practices effective listening and practical negotiating. Seeks to understand before being understood.
• Collaborative
• Works well with individuals and groups to achieve common goals.
• Resolves conflict. Able to find common ground and facilitate cooperation.
• Influencing
• Builds strong relationships and influences results outside functional areas of responsibility.
• Project Management
• Application of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements

FUNCTIONAL CAREER PATH

Assistant Manager > General Manager > Regional Manager

PHYSICAL DEMANDS

• This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.
• Finger and hand dexterity is required for frequent and continuous operation of all office equipment.
• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
• Ability to process, express and exchange information orally, in writing, presentations and through online applications.
• Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person

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