Job description
Blue Arrow is currently recruiting for a Willis Towers Watson Contact Centre Agents in Redhill area.
JOB LOCATION:
Office based in Redhill- Parking available onsite
HOURS: Full time 37 hrs p/w (9 -5 Monday to Friday)
Start on 13th December
Temp to perm
PAY RATE PAYE: £12.50 p/h
INTERVIEW PROCESS: Face to Face - Redhill Office
The role is Temp to Perm dependant on performance in the first 12 weeks
Benefits for you:
The Role:
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
Excellence
People
Financial
If you are interested and feel that you meet the above criteria then please apply online today or email
JOB LOCATION:
Office based in Redhill- Parking available onsite
HOURS: Full time 37 hrs p/w (9 -5 Monday to Friday)
Start on 13th December
Temp to perm
PAY RATE PAYE: £12.50 p/h
INTERVIEW PROCESS: Face to Face - Redhill Office
The role is Temp to Perm dependant on performance in the first 12 weeks
Benefits for you:
- Weekly pay
- Auto enrllment into pension scheme
- Accrued holiday hours
- WTW Star of the Quarter
- Quarterly Team Events
- On the spot reward scheme
The Role:
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
Excellence
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
People
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the brand
- Communicate with members via email
- Make outbound calls when required
Financial
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets
- Pass at C or above for Maths and English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude.
If you are interested and feel that you meet the above criteria then please apply online today or email
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.