Job description
Call Centre Agent
Location: Snodland, Kent
Salary: Basic minimum wage + Commission OTE £30,000
Hours: Sixteen week rolling rota – 5 and 4 day weeks – some including weekends with the average week around 30 hours
About Big Motoring World
At Big Motoring World, we’re BIG on what matters to both our staff and customers. We’re one of the largest and fastest growing car supermarket groups in the UK and we pride ourselves on providing a class-leading customer experience. Our customers benefit from the widest choice and the best value used cars in the marketplace. Like our name suggests, we do everything BIG. BIG choice, BIG footfall and BIG opportunities to progress your career.
Our approach to used car retail has earned us a number of awards over the years including CarDealer Magazine’s Used Car Supermarket of the Year 2021 and MotorTrader’s Used Dealer Group of the Year 2020. Plus, many more award nominations across 2022 too.
Following recent private equity investment, we’re looking to grow our highly exceptional Pre-Sales Team to ensure we provide the highest quality customer service and deliver a superb experience for the high volume of customers who generate interest in the services we provide.
Who we're looking for?
- You must have excellent communication skills to communicate credibly with our customers, colleagues and senior management, as well as being driven and have the ability to hit targets and constantly strive to “achieve more”
- You must be confident in being the customer’s first port of contact for incoming communications via phone, email and livechat providing them with the information they request and ultimately aiming to arrange a booking for them at one of our sales sites.
- You will need to have persuasiveness and an understanding of the needs of others with a willingness to go the extra mile.
- You will be good with administration, diary management and following up within agreed timeframes.
- You will have a passion for customer service and will be able to adapt and overcome certain challenges and audiences that you will come across every day.
- Effective time management and flexibility in working patterns is needed
- To answer calls, respond to email and live chats.
- Handle customer inquiries both telephonically and by email.
- Provide customers with basic and advanced knowledge that refer to our company and products we offer.
- Enter new customer information into CRM.
- Update existing customer information.
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
Desirable skills
- Proven track record of exceeding targets
- Excellent ‘People’ skills
Essentials skills
- Implement an effective personal sales plan
- Work to meet and exceed sales targets
- Ensure outstanding customer service is delivered to every customer you deal with
- Build relationships with customers with a view to anticipating future business and strengthening the Company’s reputation within the marketplace
- Communicate clearly, proactively and professionally to customers, management and colleagues alike and treat everyone with respect
- Adhere to Company Policies, Procedures and Codes of Conduct
- Be a well-presented, confident individual who is comfortable communicating to a diverse customer base.
- Strong customer service skills.
- Determination and resilience.
- Self-motivation and drive.
- Honesty and integrity.
- A competitive streak that translates to a commitment to hitting targets.
- Team player.
- Effective time management and flexibility in working patterns needed
- Literate, numerate and proficient computer skills
Benefits
- Superb commission structure
- Opportunities for career progression
- On-the-job training
- Company pension scheme
- State-of-the-art facilities
- Extra perks
So, what are you waiting for? Send a copy of your CV below to kick start your career at Big Motoring World.
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