Call Center Representative

Full Time
Boca Raton, FL 33431
$20 - $21 an hour
Posted Just posted
Job description

About us

Come join an innovative leader in the healthcare industry! MDVIP, based in Boca Raton, FL is seeking Healthcare Phone Sales Representatives who are impassioned sales professionals who can communicate the benefits of the MDVIP program to potential members in a highly customized and consultative way. The ideal candidate enjoys working in a fast-paced, structured environment and has excellent verbal and written communication skills. Outbound sales campaigns are structured to reach transitioning physician’s patients (not cold calling). Comprehensive initial training allows for individuals to develop sound knowledge of the company, program, and operational procedures to deliver consistent quality work.

Responsibilities:

  • Through outbound call campaigns, sells patients on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program.
  • Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all inbound and outbound interactions.
  • Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Paid training
  • Tuition reimbursement
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Supplemental pay types:

  • Performance bonus

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Experience:

  • Sales: 2 years (Required)

Work Location: In person

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