Job description

CCS / Customer Traac is looking for energetic, professional, and dependable remote workers to set automotive service appointments.

Now searching for Bi-Lingual (English / Spanish) agents!

Since we opened our doors more than 30 years ago, we have helped hundreds of dealerships across the country improve performance and profitability. Using industry-leading telecommunications technology, Customer Traac excels in providing complete coverage of dealership inbound phone traffic. Professional, friendly agents offer the highest level of customer service for guests, while scheduling appointments to maximize shop loading and efficiency of operations. Customer Traac also offers an array of outbound call campaign services to enhance customer contact opportunities.

No need to live near or go to an office. No worry about masks and social distancing, no commute, no business professional wardrobe! Work from the comfort of your own home starting with a remote/virtual training class.

PLEASE CONTACT US TODAY, SEATS ARE FILLING UP!

SCHEDULE OPENINGS (Central Standard Time)

Schedule

• Scheduled hours per week vary based on call volume needs. Summer months tend toward 40 hours work weeks with opportunities for overtime. During winter months, a few weeks may be shorter shifts during low volume times (20 or 30 hous per week).

Weekends

• Must be available for every or every other Saturday for a full 8 hour shift.

RESPONSIBILITIES

• Set service appointments for automotive dealerships with the potential to become an outbound "blended" agent conducting surveys and more
• Provide information about automotive services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving services

Location Requirements

Must be located in one of the following states:

• Ohio
• Indiana
• South Carolina
• Wisconsin

SKILLS REQUIREMENTS

• Call center experience is a plus!
• Ability to adhere to a script and follow script logic is a must!
• Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support
• Engage customers in a friendly, energetic tone
• Basic computer and typing skills (30 wpm+)
• Must be dependable
• 18 years of age or older

TECHNOLOGY REQUIREMENTS

Home Office

• Noise and distraction free
• This does not replace dependent care

Internet

• Must be hard wired to router / modem, no wireless connections.
• Cannot be satellite internet
• 20 mbps or higher download speed
• 10 mbps or higher upload speed
• 30 ms ping or less

Headset

• WIRED USB Headset with a mute option (Cannot be wireless).

Computer

• Laptop or Desktop (Apple/Mac, tablets, Win books, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible)
• Windows 10 or 11
• i3 CPU processor or better
• 8 gigs of RAM or better
• SSD (Solid State Drive) hard drive (this is recommended but not required)
• Dual monitor setup
• Web cam for training/meetings

Please DO NOT apply if you cannot meet the above Skills, Technology, and Location requirements.

WHILE WORKING WITH OUR TEAM, YOU CAN EXPECT

• Paid training
• Continued training and development by a staff of supervisors dedicated to helping you succeed
• Competitive wages
• Paid time off
• 401K retirement investment options
• Medical insurance (offered to full-time employees)
• Dental insurance (offered to full-time employees)
• Additional insurance options available for purchase (offered to full-time employees)

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

COVID-19 considerations:
Training and work is all done remotely!

Application Question(s):

• Are you able to work a full 8 hour shift Every Other Saturday?
• Do you have experience reading from a script verbatim?

Experience:

• Customer Service: 1 year (Required)
• Call Center: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: Remote

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