Job description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to work within the office handling in-bound and out-bound calls, with NO cold calling.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner, approximately 80 to 120 per day
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, and set sales appointments
• Facilitate and direct additional calls to the department inbound calls are intended
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer service role is a plus
• Ability to communicate effectively and clearly over the phone
• Strong phone and verbal communication skills along with active listening
• Familiarity with Customer Relationship Management systems and practices is a plus
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Responsible to perform consistently without being tardy or "calling-out" with any unreasonable consistency

Pay & Benefits

• This position is a hybrid between base pay and commission. We pay a weekly $500 base pay, and a supplemental pay for every lead you set that generates an in-house demo
• On average, our staff earn over 60k per year
• This position includes 100% health insurance and PTO

Schedule

• Mon - Fri, 10AM TO 7PM

Job Type: Full-time

Salary: $50,000.00 - $80,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Work Location: In office - Indianapolis, IN

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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