Job description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Attend educational team meetings to improve knowledge and performance level
• Meet personal and team targets

Skills

• Previous experience in a customer support role
• Track record of over-achievin
• Strong phone and verbal communication skills along with active listening
• Familiarity with systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office

Ability to commute/relocate:

• Katy, TX 77494: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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