Job description
Why us?:
Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview:
Experience
Knowledge/Skills
Sage Hospitality Group is set to hire a
Cafe Supervisor for Cafe 605 located within Hotel Van Zandt in Austin, Texas!
Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Supervise the coffee shop as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals
Responsibilities:
- Manage the operations of the coffee shop as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
- Monitor and report on various components (labor, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
- Implement promotions, displays, presentations and ideas to capture more in-house guests and a larger share of the local market.
- Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
- Ensure coffee shop is compliant with all safety and sanitation audits and compliant audits.
Education/Formal Training
More than two years of post high school education.
Experience
Two to three full years of full employment in a related position with this company or other organization(s).
Knowledge/Skills
- Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
- May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
- Supervision/management communication skills are required.
- Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
- Ability to make occasional decisions which are generally guided by established policy and procedures.
- Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
- Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
- Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
- Must have knowledge of chemicals/agents for training purposes.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 - 40 lbs.
- Bending - Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
- No kneeling required.
- Mobility - 95% of shift covering all areas of outlets supervising.
- Continuous standing to assist at hostess station - minimal stationary standing.
- Climbing stairs - varies by location.
Environment
Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen
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