Department Information

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Work Unit:

The Division of Child Support Services (CSS) exists to assure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, and the enforcement of those obligations.

The Division of Child Support Services is responsible for fulfilling federal and state legislative mandates, affecting and supporting positive program policy, and assessing and improving program performance; by providing development and support of the Automated Child Support Enforcement System (ACSES); by providing oversight of the Family Support Registry (FSR), Colorado’s mandated State Disbursement Unit; and by providing leadership in completing special Division wide initiatives. The Division and its OIT partners develop and operate automated data interfaces with other state agencies, private institutions, and employers; and provide applicable training to employers, state and county partners. The Division staff collaborates with the Governor’s Office of Information Technology to deliver an effective, secure, and efficient ACSES that is in compliance with Federal and State laws and requirements to over 700 state and county program staff. The Division manages all contract procurement, monitoring, and administration associated with acquiring and managing contract services. The Division is responsible for ensuring that the implementation of federal requirements contained in Title IV-D of the Social Security Act and accompanying regulations, state legislation are fully supported by the Automated Child Support Enforcement System. Division staff provides leadership, training, assistance, and support to 64 county CSS units to improve performance and maximize counties’ ability to provide quality child support services to the public. The Division is responsible for ensuring the ongoing continuity of operations of ACSES, its 50 plus interfaces with other state and federal agencies and the modernization of the ACSES to fully support the 700 plus child support professionals in the state.

Description of Job

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum qualifications:

Six (6) years of experience in Child Support Services program experience.

OR

Bachelor's Degree from an accredited school in Finance, Mathematics, or a closely related field, and 2 years of experience in Child Support Services program experience.

Substitutions:

• Additional experience in the specified areas will substitute for the degree on a year for year basis.
• A Master's or Doctorate Degree in the specific areas will substitute for the required experience on a year for year basis.

Preferred Qualifications:

• 
  Knowledge of the Colorado child support program

• A strong knowledge of the Automated Child Support Enforcement System (ACSES) and its functional areas.

• ACSES (or other comparable automated system) experience – user and operational support, and systems development

• System-related instructional experience

• Child support knowledge is crucial to the success of the position

• Excellent written and oral communication skills

• Excellent interpersonal skills

• Successful at the 4 qualities of excellent public speakers (introspection and self awareness, the ability to tell a story, generosity, confidence)

• Training experience within a financial, CPA, or bookkeeping role.

Conditions of Employment:

• Must be willing and able to travel throughout the state for training and other related state business.
• Must pass a background check and reference checks.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Supplemental Information

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• Employee Wellness program MotivateMe
• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• Some positions may qualify for the Public Service Loan Forgiveness Program. For more

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~