• One position available. Qualified candidate may work in the Lewisburg, PA, Mechanicsburg, PA, or Mount Joy, PA branch location.

Position Description: Business Services Specialist provides in-office sales and support for Accounting Officers & Ag Business Consultants while serving as the second point of contact for customers. Their focus is providing in-house payroll processing, in-house recordkeeping services, assisting with tax preparation services, and building strong customer relationships. They maintain a favorable Farm Credit image through promoting & supporting the accounting related services to improve customer success.

Area of Responsibilities include:

• Invoicing & billing of Business Services customers for services rendered (primary function)
• Customer Success - Promptly and professionally responds to email communication and phone calls as well as meet with customers in the branch as needed, building strong customer relationships.
  • Investigate and resolve customer problems as requested by accounting staff, coordinating resolutions to customer challenges.
• Accounting Support - Provides timely support to respective accounting staff through a variety of administrative and support duties associated with accounting & tax services.
  • Provides administrative support with year-end tax mailings, assembly of customer tax return packages, and tracking and electronic filing of tax returns, etc.
• Payroll & Records Processing - Performs all in-house payroll and recordkeeping services for customers.
  • Responsible for in-house record keeping, data entry, reporting, reconciliations and delivery of complete record packages to customers.

REQUIREMENTS:

• Education and/or experience equivalent to an Associate's Degree in Accounting, Business, or related field.
• Generally, zero to two years of experience in payroll processing, accounting functions, tax preparation or other financial related processing.
• Proficient interpersonal relations and communication skills.
• Possesses strong organizational skills.
• Basic knowledge of accounting and tax software.
• Builds a basic working knowledge of farm accounting principles and their application.
• Identifies and understands requires customer information needed to provide payroll, records or tax return services.

Equal Opportunity Employer including veterans and individuals with disabilities