Job description

Family Entertainment Group, LLC, is looking for enthusiastic, motivated people who like to have fun while ensuring our guests get the best possible experience at our Bonkers Columbia location. At Family Entertainment Group, we specialize in making smiles and memories for our guest that will last a life time. We do it by having the latest game, best prizes, and friendliest staff possible in the field. At Family Entertainment Group we seek and welcome reliable, skillful, and optimistic individuals. Reliability and effort are keys to success in our company. Showing up everyday with a positive mindset is vital to our teams’ best performance. At Family Entertainment group we strive to promote from with in and recruit the best in the industry.

We are now hiring Bear Builders/Arcade Attendants at our Bonkers Columbia/Build A Bear location. Build A Bear is a new partnership that is returning to Columbia based inside our Bonkers location.

Our attendants are responsible for delivering best in class service to our guests by:

• Greeting, Smiling & Attentive to our guests and anticipating their needs or wants, inlcuding Invites to potential Guests to come in and learn about our store
• Uses the Make Behaviors and Experience First® station standards to provide a personalized, enjoyable and memorable experience for Guests of all ages
• Engages Guests in conversation through open-ended questions and assesses reason for visit. Utilizes this information to help Guests find the perfect product and convert those “just looking” into a sale
• Explains the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend
• Contributes to total store results by recommending items to maximize sales and enhance the Guest’s experience
• Insures Guests are aware that we offer parties for all ages and all occasions
• Supports our company party commitments by delivering a great party experience
• Clean and maintain our amazing games selections to ensure guest safety
• Demonstrate use of games or merchandise
• Resolve guest complaints timely in a professional manner
• Load games with tickets and instant win merchandise
• May assist in moving games
• Keep work area clean and orderly
• Assists guest with their menu selections
• Responsible for accuracy in cash handling
• Possess the ability to understand and perform all necessary P.O.S terminal operation functions to ensure orders are processed correctly.
• Keeps a meticulously clean counter, floor and surrounding work area
• Adhere to safety procedure
• Other duties as assigned by management

No direct experience is required, but previous experience in customer service or other related fields will be given strong consideration.

Since this is a family entertainment center, our busiest times are when school is out, nights, weekends and holiday availability is a must.

QUALIFICATIONS

· High School Diploma or Equivalent required. This is an entry level position.

PURPOSE

• Establish minimum standards of performance.
• Provide training and incentive for job completion and advancement.
• Facilitate teamwork and efficiency through clear division of responsibilities.

OUTCOMES

• High company operating performance.
• 100% guest satisfaction. Exceed expectations.
• Service and quality excellence across all departments and disciplines.
• Highly trained and capable work force.
• Assured staff and guest safety.
• Compliance with all company, regulatory and federal requirements.

FEG LLC is an equal opportunity employer.

Job Type: Part-time'
'

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply

Work Remotely

• No

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Columbia, MO 65201: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)
• Guest services: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

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