Job description
Overview
Responsibilities
Where You'll Make an Impact:
- Administering systems and ticketing policies.
- Opening, closing, and managing Will Call.
- Regularly updating seating charts for events.
- Maintaining accuracy, honesty, and accountability in all accounting and cash handling procedures.
- Monitoring factors that affect the comfort of showroom patrons (temperature, keeping trafficked areas clear, etc.).
- Encouraging and maintaining good public relations for the showroom.
- Answering phones, processing orders, and greeting guests to ensure that each patron receives outstanding customer service.
- Providing relevant feedback to the Box Office Manager.
- Maintaining inventory of Box Office supplies.
- Consulting with other departments as it relates to the quality of client and guest experience.
- helping to resolve customer grievances.
- Maintaining a clean, safe and hazard-free work environment.
Skills to Help You Succeed:
- Ability to solve complex problems.
- Ability to perform assigned duties under time pressures in an interruptive environment.
- Excellent computer skills - Highly proficient with MS Office products MS Word, Excel, PowerPoint
- Flexible work schedule
- Strong written and oral communications skills
- Strong interpersonal and collaborative skills
- Ability to deliver and provide a service level that creates a positive, memorable entertainment experience and atmosphere.
- Commitment to routinely go above and beyond position responsibilities.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Experience with AXS and Eventbrite ticketing systems preferred
Qualifications
Must-Haves:
- Education: A high school diploma or GED equivalent is required.
- Experience: One (1) to three years (3) of experience in a high-volume company in the casino, entertainment/ hospitality industry preferred.
- Experience with ticketing operations preferred, but not required.
- License: Non-Gaming. Must be able to obtain and maintain valid gaming licenses as determined by the Maryland State Lottery and Gaming Commission for the position and an Alcohol Beverage Control card.
Physical Requirements:
- Ability to work in an environment where smoking is allowed
- Ability to lift and carry up to 25 pounds
- Must be able to stand for extended periods of time
- Must be able to walk up and down stairs several times a day.
What We Offer
Perks We Offer You
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
Life at Live!
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
#INDHIGH
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