Borders and Enforcement - National Command and Control Unit - 35 x Immigration Officers
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About the job
Job summary
Immigration Enforcement (IE) is part of the newly formed Borders and Enforcement established on 01 April 2021 under the One Home Office transformation programme.
- Preventing illegal immigration through greater compliance with immigration laws
- Maximising returns of immigration offenders and Foreign National Offenders from the UK
- Tackling the threats associated with immigration offending
IE works with law enforcement and cross-government partners to tackle serious and organised immigration crime with a focus on bringing to justice those who exploit the vulnerable, for example cases of modern slavery and human trafficking.
This is an exciting opportunity for the right candidate to develop and embed a wide range of people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery.
Immigration Enforcement prides itself on being an open and supportive workplace. We actively embrace diversity and promote equality of opportunity, to enable us to reflect the communities that we serve. We provide people with the opportunity to work at pace and deliver in stretching roles.
To gain a greater understanding of these exciting and challenging roles please refer to the Home Office Careers Site. https://careers.homeoffice.gov.uk/role/immigration-enforcement
Job description
We are delighted to offer Immigration Officer vacancies within the National Command & Control Unit (NCCU) which sits within Immigration Enforcement. The (NCCU) is the 24/7 365 a day Immigration Enforcement (IE) central point of contact for all UK Police Forces. We work with partners nationwide to enforce immigration laws fairly, protect and safeguard the vulnerable, and act to apprehend illegal migrants and Foreign National Offenders. Our unit also takes the lead on critical incident coordination and support across IE.
The NCCU Mission Statement is:
24/7 365 day a year. We Stop, listen, assess, and collaborate to tackle illegal migration. NCCU experts provide exceptional customer service and ensure the best outcome for the public.
We are the 24/7 365 day a year basis Contact Centre for Immigration Enforcement.
You will work as part of a team in a contact centre environment, answering telephone and email enquiries from all the Police Forces in the UK and other Law Enforcement Agencies on a 24/7 365 day a year basis.
Once trained you will use your Immigration expertise to give advice to Police and other Law Enforcement Agencies regarding an Individuals Immigration Status.
You will collate information on Individual’s Immigration Status and refer these cases for Enforcement Action to Local Immigration Teams.
You will gather information on Immigration Offenders who have committed serious crime and compile summaries for Chief Immigration Officers.
You will provide advice on an individual’s vulnerability and provide advice on Modern Slavery procedures.
You will be given the opportunity to take part in projects and improvement initiatives relating to the work of NCCU.
We are looking for someone with strong team ethics & personal resilience and discipline, who can work in a fast-paced, demand driven call centre environment. This is essential to support your colleagues and achieve NCCU’s overall aim of providing an excellent quality service.
You will be located at the Soapworks in Greater Manchester. Under Home Office hybrid-working practices. NCCU currently operates a hybrid working model and a minimum of 40% weekly attendance in the office is required.
The post is open to both full and part time staff. All staff are required to work the full length and range of shifts.
The NCCU is a uniformed unit and therefore any successful applicant will be required to wear the appropriate uniform whilst working in the office.
Parking availability at the office location
Applicants applying for this vacancy may wish to note that only limited car parking is available and is prioritised for staff working particularly early or late shifts and those working nights and weekends. No permanent car parking is available, and it will be individuals’ responsibility to make the necessary arrangements, to use public transport or other forms of travel.
Fixed Rota
Successful applicants will be compensated for working shifts through an Annual Hours Agreement, which is currently approx. 39%. This equates to approx. £9,500 on top of your basic salary. AHA is subject to a yearly review and can increase or decrease.
You will join the team on a fixed shift rota and will be expected to undertake the full range of shifts including Early, Mid, Late and Night shifts. This includes weekend and Public Holiday working. You will be placed on a rolling 6-week rota and will have your shifts mapped out 12 months in advance, although these can change subject to business need. There is financial compensation for shift working.
You will be placed on a rolling 6-week rota and will have your shifts mapped out 12 months in advance, however it is worth noting that under the AHA Agreement, your shifts can be changed to suit business need.
Our team enjoy working shifts as it gives them flexibility around start/finish times & days off during the week. This allows for caring responsibilities, managing personal appointments & commitments outside of work.
An On-line event will be held on:
16 Nov 2pm-3pm
23 Nov 8pm-9pm
27 Nov 1pm-2pm
This will provide candidates the opportunity to hear more about the role, tips and hints about the application process. Candidates are encouraged to attend the event by registering here https://www.eventbrite.co.uk/e/
Person specification
We are looking for people to our team who have:
- The ability to work in a 24/7 365 day a year demanding, fast-paced, and pressurised call- centre environment
- The ability to deal with incoming telephone enquiries accurately and efficiently from agreed stakeholders and partners
- The ability to prioritise work and achieve challenging deadlines
- Strong personal resilience. This is a key element for the role as some of the enquiries you will deal with maybe challenging and difficult
- A strong sense of integrity and ethics as some of the enquiries you will deal with will be high profile and of a sensitive nature
- A commitment to Continuous Improvement and the delivery of best practice
- Adaptability, flexibility and are solution focused
- Professional behaviours associated with a customer focused organisation
- Strong interpersonal and team working skills
Essential Criteria
This is a demanding role which will require the candidate to:
- Have flexibility in their approach. They must be able to prioritise their work to meet tight deadlines and complete enquiries
- Be confident in using their own knowledge, complex guidance & policy to consider and make well-judged decisions
- Have strong written and verbal communication skills. They must be able to present their findings to a high standard to key stakeholders and all levels of seniority
- They will need to work well individually and as part of a team having responsibility for effective personal and team delivery.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.
After submission of this first stage, you will be invited to complete a Civil Service Situational Judgement Test. If you successfully pass this test, you will then be invited to complete the full application form.
Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and full application form is 23:55hrs 2nd December 2022. If you fail to complete the online test or full application before the deadline, your application will be withdrawn.
PLEASE NOTE: The Civil Service Judgement Test will be unavailable for up to one hour from 10:00pm on Wednesday 2 November for maintenance.
In order to prepare for this test candidates are encouraged to visit https://www.gov.uk/guidance/preparing-for-the-civil-service-judgement-test
Following successful completion of the test, you will then be asked to complete:
A statement of suitability (maximum 500 words) explaining why this appointment interests you and providing evidence of how you meet the essential criteria set out above
For guidance on how to construct your statement and behaviour example candidates are encouraged to visit Success profiles, Civil Service Careers https://www.civil-service-careers.gov.uk/success-profiles/
The sift will be conducted on the statement of suitability (personal statement)
The interview
If you are successful at sift stage you will be invited to interview, which will be held Skype for Business or Microsoft Teams. The interview will use a blended approach of strength-based questions (no preparation necessary) and one behaviour-based question (Making Effective Decisions).
Sift and Interview Dates
Sift is expected to take place form the 2nd December 2022.
Interviews are expected to take from 9th January 2023.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
While COVID-19 remains a risk, interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
Please Note: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
A reserve list may be held for a period up to 12 months from which further appointment may be made.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
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See our vetting charter.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
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