Job description

Working in a highly pressurised call centre environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional efficient and effective centralised booking service for a variety of clinics.

Using own initiative in often complex situations to ensure that patients are booked in line with local and national Access targets.

Work as part of a multi disciplinary team, supporting other team members to deliver the Access targets and a patient focused booking service to be part of a cohesive and integrated admin function to the service.

Answer all telephone enquiries into the department promptly , dealing with queries, progress chasing, in a tactful, professional manner and ensuring patient confidentiality is maintained. Using judgement, empathy and tact to assess situations as they arise and take the appropriate action, escalating to the appropriate manager when necessary.

To receive, and respond to booking requests both from within the hospital and from external agencies (for example GDP’s, GP’s etc.) whilst maintaining a efficient filing system.

Through the use of WPAS live waiting list view select and send for adequate numbers of appropriate patients to fill future new and follow up clinic slots, ensuring at least six weeks’ notice is given. Ensure that subsequent telephone requests from patients to book appointments are dealt with in a timely manner. Ensure patients are able to attend at short notice are identified and are contacted when patients cancel/are cancelled.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

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