Performance Expectations/Key Challenges

• Provide rapid in-person response to clients who are referred to the program.
• Provide short-term in-home and community-based crisis stabilization to clients and families by addressing referral behaviors and measuring progress over a 30-day timeframe.
• Work collaboratively with integrated team of caseworkers, behavioral assistants and clinicians to develop treatment goals, provide resources, advocacy, perform routine assessments and build relationships with clients and families.
• Maintain crisis and trauma counseling and other services to help ensure client and family safety.
• Build and sustain collaborations with community partners, including health, education, vocation, legal and family intervention providers with the goal of increasing access to services for individuals and families whose needs align with our services.
• Ensure quality service metrics are met through ongoing analysis, case review, daily ETO reporting, and accuracy of data entry into TFS ETO platform or other reporting measures.
• Serve as liaison/advocate between the program, community and surrounding neighbors to build partnerships.
• Support activities, services and programs that uphold NASW professional boundaries and culturally sensitive to clients and families.
• Develop case reports or communication letters or other forms of contact to truancy court or other juvenile justice systems.
• Attend and participate in all required program meetings including; program coordinator meetings, biweekly supervision with leadership, run downs, and all staff meetings.
• Coordinate activities and resources that can benefit all clients and families within TFS.
• Support and assist with the CQI process and ongoing program development.
• Maintain weekly service delivery requirements with clients and families. Service delivery may fluctuate based on the needs of each client.
• Be part of a rotating on-call schedule which includes overnights and weekends. In-person response may be necessary in some situations including on weekends.
• Assist with additional duties as assigned by supervisor which may include but is not limited to carrying a small caseload in another program if Mobile Crisis program referrals are low.

Degrees/Certifications/Licenses

• Bachelor’s degree – Required
• Valid driver’s license and registered/inspected vehicle – Required
• Bilingual; English, Spanish, Portuguese, Creole – Preferred

Critical Knowledge/Skills

• 2-4 years experience in human services, healthcare, and other non-profit agencies .
• Demonstrates a safe, strengths-based environment while continuously using everyday behavior opportunities to teach, guide, and support youth and families with their goals and challenges to remain in the home and in their communities.
• Capacity for rapid behavior management utilizing counseling techniques, program structure, guidelines and crisis intervention and to use metrics to ensure accountability.

Leadership Quality

• Highly self-motivated, accountable and able to make decisions independently.
• Motivational with a strong commitment to the Agency's mission
• Excellent communication and verbal skills .
• High level of integrity , ethics and values.

Essential Roles/Experiences

• Strong crisis management, problem-solving, and interpersonal skills, particularly when working with youth of all ages.
• Managed in-home and community strengths-based services to clients and families .
• Skilled in building relationships with internal team, stakeholders, clients and families, schools, law enforcement and other community resources.