BDC Customer Care Specialist

Full Time
Merrillville, IN 46410
Posted
Job description

Mike Anderson Chevrolet of Merrillville is looking for a Business Development Coordinator. The Business Development Coordinator will work closely with sales department to help ensure the continued success of Mike Anderson Chevrolet. Successful candidates must be able to maintain excellent business relations with customers, both internally and externally. The ideal candidate has five years of customer service experience. Come join the Mike Anderson Chevrolet TEAM, a family-owned company for over 50 years and 10x GM Dealer of the year recipient.

FULL TIME POSITION

BENEFITS:

  • Holiday pay
  • Vacation pay
  • Sick pay
  • 401K
  • Health, Dental, Disability, Vision and life insurance


RESPONSIBILITIES:

  • Responsible for making outbound sold and unsold follow-up calls
  • Minimum of 120 outgoing calls daily
  • Sales position requiring a minimum rolling average of set and show appointments
  • Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
  • Handle all incoming internet email leads and internet phone leads
  • Be available to respond to email inquiries in a professional, well-spoken manner
  • Assist customers in appropriate vehicle selection
  • Direct customers to product information resources, including those available on the internet
  • Check email frequently and respond to inquiries immediately
  • Deliver inquiries/messages intended for other sales personnel and departments promptly
  • Two nights per week and up to two Saturdays per month required


REQUIREMENTS:

  • Must be willing to submit to a pre-employment drug screen & background check
  • Must have a clean & valid driver’s license
  • Good verbal and written communication skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and the ability to multi-task are required
  • Self-motivated and goal oriented
  • Ability to hit sales quotas and closing percentages

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