Job description

Haugen RV Group successfully runs several RV dealerships across Utah, Oregon, and Missouri. The company operates and firmly holds to its values: Trust, Work Together, Giving Back, Family, Financial Success, & Experience. We provide outstanding service and top of the line RV’s enabling families to experience ‘Adventure without Limits!” At the Haugen RV Group, employees are like family, and we care just as much about the employee’s experience as we do the customers.

BDC Agent

Job Description

We are seeking an experienced BDC Agent who can set appointments for our sales and/or service departments. As our dealership BDC agent, you will communicate with our current and prospective customers via email and phone.

In this position, you will respond to our internet leads and schedule appointments for our sales team. You may also help our Service Department keep in touch with existing clients to ensure that they return for service of their vehicle.

Ideal candidates must have a knack for sales and customer service. You must be computer proficient and be comfortable communicating via email and on the phone. You will also responsible for working with the department managers in order to maximize opportunities by helping with customer follow up. If you are friendly, outgoing and have great organizational skills, we invite you to apply!

Essential Job Functions:

• Monitor and respond to Internet leads from our website and third party sites
• Answer inbound customer phone calls, outbound dialing, as well as set service appointments and follow up with service customers, if needed
• Set appointments for sales team and follow up on those sales leads
• Determine each customer's vehicle needs by asking the correct questions

Essential Job Skills:

• Customer-focused and self-motivated
• Prior Dealership Sales, Service, Receptionist, BDC or Call Center Experience preferred
• Strong communication skills
• Excellent computer skills, a must
• Highly organized with attention to detail

Job Type: Full-time

Pay: $3,000.00 - $5,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you computer proficient, and comfortable communicating with customers via e-mail?

Experience:

• Dealership (customer facing), Call center, Service or Sales: 1 year (Preferred)

Work Location: In person

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