Job description
Job Summary
Take orders, prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to Hotel specifications. Maintain stock, supplies and cleanliness of bar and equipment.
Essential Functions
- Serve food courses and alcoholic beverages to guests sitting at the bar
- Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Set up bar and bar area according to outlets standards
- Cut fruit and prepare for service
- Consistently keep the bar area organized and clean
- Know all specialty cocktail ingredients and garnishes
- Participate in updated training for the bar and menu items
- Know the Pour Count for each drink and be able to follow pouring procedures appropriately
- Answer questions on menu selections and drinks to servers and guests
- Communicate with the kitchen regarding menu questions, the length of wait, re-cooking orders, and product availability
- Record transaction in MICROS system at time of order
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Maintain cleanliness of work areas, china, glass, etc., throughout the day
- Complete closing duties, including restocking items, turning off lights, etc.
- Present physical and accurate check to guests and process payments
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests` service needs
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others and support your team to reach common goals
- Ensure adherence to quality expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Thank guests with genuine appreciation
- Perform other reasonable job duties as requested by Supervisors
- Educate Staff on beverages, ie beers, wine & cocktails
- Act as cashier for bar guests & entire restaurant
- Communicate thoroughly with management
- Ensure uniform & personal appearance is clean & professional continually.
Other Duties
- All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
- Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
- Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
- Comply with hotel grooming standards for both uniformed and non-uniformed associates.
- Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
- Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
Working Conditions & Physical Requirements
Physical Effort:
Significant portions of day require prolonged standing and moving, lifting or transporting materials up to 50 lbs such as trays, tables, chairs, food items, etc. Ability to visually review documents and computer screen throughout day.
Physical Environment:
Ability to walk or stand for extended periods of time during course of shift.
Manual Skills
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
Work Schedule:
Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel ie. Holidays.
Safety:
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.
Qualifications
Education:
High school diploma or equivalent vocational training certificate required.
Experience:
Prior experience as a bartender or barback. Prior experience within a four star hotel brand preferred.
Computer Skill & Other Technical Skills:
Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).
Communication:
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.
Licenses or Certifications:
n/a
Other:
Must be customer-service oriented and have excellent hospitality skills.
Must meet age requirement to serve alcoholic beverages
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.