Our client is looking for an outstanding customer service agent to help their customers.

**This position is On Site in Scottsdale**

**Must be within 30 miles from Pima Rd in Scottsdale**

$18.50/HR

Direct Hire!!!

Job Description:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and Apple. In addition, the CSR will provide general customer service support on behalf of a top US financial institution.

It is a yes environment, yes we can cancel, yes we can refund your reward points

Training Schedule: Monday through Friday; 8am-4:30pm

Multiple schedules available after training. (Shifts are first come, first serve)

Job Requirements

Requirements:

• High School diploma or equivalent
• A bachelor’s degree is not required, but is a plus
• 1-3 years of customer service experience in a contact call center
• Must be professional and articulate with strong interpersonal skills
• Must have a pleasant phone presence and friendly personality
• Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
• Basic proficiency with the Microsoft Office suite
• Ability to read an interpret documents such as procedure manuals and instructions
• Ability to diffuse escalated customers
• Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
• Travel experience is not required, but is a plus!
• Fluency in Spanish is not required, but is a plus!

Want to know more?

To be considered please apply online and email your resume to sheryl.mcdonald@remx.com and reference Job: Banking Customer Service Rep

If we have not contacted you after 10 business days, you may contact us at: 1-888-481-3375 or email Sas.ccs@remx.com