The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services. And will support both St Paul and Maplewood Clinics with scheduling.

This is a full-time position working 8:30AM to 5:00PM, Some earlier starts, some later ends, all hours generally between 7:30AM and 5:30PM out of our Maplewood clinic.

A $2,000.00 sign-on bonus is offered with this position, $500 to be paid at your 3 months, $500 to be paid at 6 months and $1,000.00 to be paid after 12 months of employment. Should you leave the organization for any reason within 12 months of your start date, you will be required to repay the bonus in full.

Colon and Rectal Surgery Associates (CRSAL) is an operating division of Infinite Health Collaborative (i-Health).

Essential Functions:

• Schedule patient surgeries, colonoscopies, diagnostic tests and appointments
• Coordinate with other specialty groups to schedule complex surgical cases
• Utilize strong communication, problem solving skills and attention to detail to maximize physician schedule for efficiency
• Provide follow up to patient inquiries, contacting provider as necessary
• Obtain authorization requirements per insurance guidelines
• Coordinate the transmission and acquisition of patient records
• Any and all other duties as assigned

Education and Experience Requirements:

• High school diploma/GED or equivalent
• 1-3 years recent experience scheduling surgical procedures in a clinic/hospital or out-patient surgery center
• Superior communication skills (verbal and written) & organizational skills; ability to manage multiple priorities & facilitate efficient patient/work flow within the clinic.
• Experience with NextGen EMR a plus!
• Basic knowledge of anatomy, physiology, medical terminology & medical clinic flow strongly preferred

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.