Job description

Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Maintains the claims and hazardous waste storage area in accordance with company policies and procedures by properly handling claims and returns; zoning the area; arranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment. Receives and stocks supplies from distribution centers and vendors throughout the facility and organizes and maintains area of responsibility by following company procedures, utilizing equipment appropriately and completing and retaining required paperwork, logs, and other documentation. Prepares and processes defective or damaged merchandise by identifying, packaging, labeling and ultimately returning or managing merchandise, to include hazardous materials, per company procedures, auditing claims boxes to ensure the contents in the box matches the documentation, tracking claims to ensure proper credit is received by facility, communicating with suppliers and vendors, and completing required inspections, documentation and reports. Competencies An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Inventory - Handles, moves, and displays goods in safe and correct ways. Tracks goods, maintains in-stock levels, and controls shrinkage in a timely manner. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways. Stocking/Receiving - Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, services, and conditions in the stocking/receiving area. Uses stocking/receiving supplies and equipment in safe and correct ways. Claims - Advises others on how to process claims goods, work with vendors, and prepare and maintain reports. Processes claims for damaged, defective, returned, and liquidated goods in a timely manner. Reports vendor issues, poor claims practices, and problems with merchandise processing. Manages hazardous waste at facility level when required. Counts merchandise and processes shipments and credits correctly. Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests. Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it. Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required. Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner. Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner. Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly. Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Physical Activities The following physical activities are necessary to perform one or more essential functions of this position. Enters and locates information on computer. Communicates effectively in person or by using telecommunications equipment. Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Visually verifies information, often in small print. Job Description DSD/Claims Associate Published On 07/31/2007 This job description supersedes all prior descriptions Page 1 of 3 30309 • Reads information, often in small print. Visually locates merchandise and other objects. Visually inspects equipment. Reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Work Location: One location

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