Jay Wolfe HONDA of Kansas City, MO, is looking to hire an Automotive Service Advisor/Writer to join our growing team.

Automotive Service Writer/Advisor Job Responsibilities:

Service Advisors/Writers greet customers and assist them with their inquiries. Automotive Service Advisors/Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle

• Consult with customer on applicable service specials
• Service Advisors/Writers prioritize required services and are prepared to provide options upon request
• Document declines for services and asks for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes
• Service Advisors/Writers remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle

Benefits Include:

• 401K Plan with company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Company Paid Short Term Disability

Service Writer/Advisor Job Requirements:

You will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor/writer:

• Previous automotive service advisor/writer experience - preferred, not required
• Outgoing personality with expertise at developing relationships (i.e., a "people person")
• Basic MS Office knowledge; computer software and internet proficiency
• Valid U.S. driver's license
• Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year