Job description
Can you bring a passion for incredible customer service to a new career as Service Advisor at North End Motors? This may be the right opportunity for you!
Our Service Advisors provide a world-class experience by genuinely engaging with customers to understand their needs, helping them determine services and relevant costs, setting and managing expectations, and maintaining communication with customers to update them about their vehicle's status.
Your role is key to customer service satisfaction!
What we’re looking for
- High School Diploma
- Bachelor’s degree preferred
- 1 year of proven experience as a Service Advisor
- Dealer Track knowledge preferred
- CSI-proven experience
What We Offer
- The pay is between 55k to 65k per year based on experience
- Dental Insurance
- Health Insurance
- 401K with Company Matching
- Paid vacation up to 2 weeks
- Paid Training and Continued Education
- Growth opportunities: 90% of our managers are promoted within.
What you will be doing if we hire you
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Maintains automotive records by recording problems and corrective actions planned
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhances organization's reputation by engaging customers to post positive reviews; exploring opportunities to add value to job accomplishment
About Us: We are a successful pre-owned car dealer located in Framingham and Canton, MA. We service the Brazilian, American, and Hispanic markets. Therefore, we are a culturally diverse store and welcome all cultures and backgrounds. Most importantly, we like to think that we do not just sell cars, We MAKE a DIFFERENCE in people’s lives. That is our company mission, and we pride ourselves on doing business, hiring and promoting our team members based on our core values
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