Job description
POSITION SUMMARY:
The Assistant Property Manager is responsible to assist in managing and maintaining a multi-family apartment property within a specific portfolio. He/she assists in the direction of the leasing and maintenance functions of the complex and ensures that overall profitability goals are achieved.
MAJOR DUTIES:
PRIMARY RESPONSIBILITIES
- Manage monthly rent collections, delinquencies and concessions per company policy; act as primary point of contact to/for all resident payments, collections and posting
- Lead team in providing great customer service to residents with particular attention on curb appeal, move-in experience, timely work order response, friendliness of the office staff and properly addressing resident concerns
- Work with the Maintenance Supervisor to achieve an efficient flow of work orders, make ready apartments, cleaning, etc. Follow up on work orders to ensure completion.
- Monitor the leasing staff’s performance; achieve occupancy rates to specified goals
- Assist in the management of all unit turnovers and move in/out inspections
- Complete all administrative work in an organized and timely manner
SECONDARY RESPONSIBILITIES
- Collaborate with Property Manager to ensure all new hires are appropriately onboarded and trained for their positions.
- Participate in marketing and outreach programs to build external relationships and participate as an active member of the community
- Assist Property Manager to forecast spending needs based on future needs of the apartment community
SUPERVISORY RESPONSIBILITIES:
Provide general oversight of office staff in absence of Property Manager, and input on performance reviews for 2+ indirect reports.
QUALIFICATIONS:
Associates (2 yr) Degree in business administration, real estate management, accounting or finance OR 2-5 years of experience as a leasing professional in a similar size property in lieu of a degree
- Proficient with Microsoft Office (Outlook, Word and Excel) and ability to learn various other software. Knowledge of Yardi Voyager or other property management software highly desirable
- Strong problem-solving skills combined with a collaborative approach.
- Advanced knowledge of Fair Housing and Labor laws and regulations.
- Ability to organize events and make effective sales presentations
- Ability to handle moderate to high levels of stress and deal with situations where all variables may not be known
- Strong time management and multi-tasking skills with a high attention to detail is essential.
- Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.
- Demonstrate independent, mature judgment; conveys a professional image and attitude.
- Ability to work extended hours as well as working a flexible schedule that includes evenings and weekends.
PHYSICAL REQUIREMENTS:
The physical requirements of this position are related to a standard office environment. Must be able to utilize a phone, computer and screen, and other office equipment. While performing the duties of the job, the employee is required to hear, talk, reach, stoop, or kneel, and sit; must be able to walk for extended periods of time under various weather conditions to evaluate the property. Must be able to occasionally lift up to 25 pounds.
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