The Assistant Executive Housekeeper will assist in the direction and management of all efforts of the housekeeping department to ensure compliance with standards of operation, quality and efficiency, and excellence in providing service to guests and owners of the property. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed toward our guests and team members at all times.

Why do Team Members Like Working for us:

• Competitive base pay
• Benefits on day one
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Paid Holidays, Sick days and Generous Paid Time Off Program
• Tuition reimbursement
• Numerous learning and career advancement opportunities

Additional Responsibility:

• Develops and completes the pivotal initiatives for the Housekeeping department, and makes adjustments to the operations in order to meet the strategic goals and interests of Resort Operations. Develops clear goals, and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations, and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations

• Assists in leading managers and housekeepers in completing their assigned functions scheduling outputs. Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolving issues, and coordinates efforts with other departments as vital to providing excellence in service. Ensures consistency in daily communication, and supervises activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest expectations
• Maintains an accurate inventory of linens and operating supplies and builds purchase orders for replenishment of supplies Oversees uniform orders and ensures that accurate procedures are followed to maintain an adequate supply. Ensures carpet and floor maintenance program is in compliance to standards. Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured
• Completes human resource management practices that are performed by the reports' line which include recruitment, performance management, and corrective action in partnership with the HR Business Partner.
• Completes department onboarding/training schedule for all team members and managers in partnership with the Talent Development Manager. Identifies and coordinates development plans for team members to ensure continued growth and success within the organization
• Maintains relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner
• Monitors financial spending of the department as it relates to the established annual budget. Makes recommendations based on data to achieve financial sustainability and ensures effective reporting and forecasting of results in collaboration with the Director of Housekeeping
• Performs other related activities as required

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 2+years of prior managerial experience
• 3+years in a related housekeeping role
• High school diploma
• Demonstrates problem-solving, analytical, and conceptual skills. Displays effective organizational skills
• Strong written and oral interpersonal communication skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• CPR Certification and First Aid certification
• Previous experience working in a timeshare or luxury resort

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.