Job description

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

CardWorks is a family oriented company that strives for excellence. If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you!

Why CardWorks Servicing?

For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employees and provide generous benefits to include:

• Company subsidized medical, dental, and vision insurance
• Company paid time off
• 401K retirement plans
• Life Insurance
• Internal growth & advancement
• Short Term Disability

Our Critical Values make our work environment highly desirable. These include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. We allow these values to guide the way we conduct ourselves and our business.

What will you do as a Call Center Engagement Associate for CardWorks?

You will deliver extraordinary customer care by responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment. While speaking with account holders, you will evaluate and analyze information to resolve inquiries by asking probing questions and offer solutions that benefit the customer.

What you will need to be successful at CardWorks:
CardWorks employee success is measured in excellent communication skills, strong customer experience focus, and always putting the customer first.. Our team provides an excellent experience by engaging with customers and solving problems, using analytical skills, and articulating the best solution to drive brand advocacy.

Qualifications and Experience:

• High school diploma or its equivalent
• 1 year minimum of call center/collections experience required
• Experience with First Data Resources (FDR), Evolve or related platforms preferred
• Available to work between the hours of 8am – 11pm
• Schedules typically require 1 weekend day, and shifts are typically 8 hours
• Detail oriented with strong organizational skills
• Excellent written and verbal communication skills
• Ability to exercise discretion when dealing with confidential information
• Proficient in Microsoft Office Suite

If this position is based in our Woodbury, Long Island office or Virtual, please note that ALL the work for this position must be performed outside of the five Boroughs of New York City.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references.

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