Assistant Store Manager

Position #42203

Salary: $44,515

Location:

DW Center

14272 Warwick Boulevard

Newport News, VA 23602

Join A Team Crafted of Virginia's Top Shelf Talent! Virginia Alcohol and Beverage Control is currently seeking applicants for the Assistant Store Manager role.

Our Mission

Virginia ABC generates a reliable stream of revenue for Virginia and promotes public safety through the responsible sale and regulation of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability - Service - Integrity - Performance Excellence

We offer:

• Excellent work/life balance.
• Average work week is 40 hours.
• 14 paid Holidays and PTO earned every 2 weeks worked.
• Affordable Healthcare with employer contributions; See benefits package.
• Virginia Retirement System VRS benefits.
• College Tuition Reimbursement program.

Authority employees are covered under the Commonwealth’s benefits package and VRS. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. To find out more about VA ABC visit our website: https://www.abc.virginia.gov/about/agency-overview.

Areas of Responsibility:

• Assisting Store Manager with monitoring customer service of store staff
• Assisting Store Manager with investigating and resolving customer complaints
• Ensuring compliance with all ABC policies in the checking of IDs
• Applying merchandising techniques
• Accounting for store funds
• Managing inventory levels
• Assisting Store Manager with training staff on store products, proper customer service skills and sales techniques
• Assisting with establishing procedures that comply with store policies and appropriate laws
• Supervising staff and assisting with promoting employee development in the absence of the Store Manager
• Available to work with limited or no notice
• Work various shifts and weekly work schedules to include Saturdays, Sundays, some holidays and during inclement weather. On truck delivery days, Assistant Store Manager’s hours may be outside of normal business hours (i.e. 5:30 am) and on inventory days may work past midnight and/or other times when the store is normally closed.

Minimum Qualifications:

• Knowledge of the principles and practices of a retail-related operation
• Experience supervising multiple levels of employees within a retail-related environment
• Experience providing excellent direct customer service, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Retail management experience including experience running shifts
• Knowledge and experience utilizing personal computers and electronic point of sales
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Working experience in staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations
• The ability to multi-task, utilize time management and organizational skills
• Experience working and responding to inquiries with internal and external customers both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 lbs.
• Must be at least 21 years of age

Preferred Qualification(s):

• 2 years’ retail store management experience

The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.

VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion

For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.

We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: DARS or call DARS at 800- 552-5019