Job description

POSITION

Take responsibility for the store with the purpose of leading the team through what we refer to as the 5 P’s: People, Profit, Product, Presentation and PARADISE. Lead by example through motivation, support, and communication and with the ultimate goal of providing an exceptional and rewarding lifestyle experience for both internal and external guests.

RESPONSIBILITIES

• People: Create a learning and nurturing environment for all Retail Team Members that promotes sales and service success, and internal career growth.
• In Partnership with Store Manager:
• Develop and implement strategies to increase qualified applicants. Thoughtfully hire, develop, and mentor store team.
• Minimize employee turnover rates by focusing on hiring qualified people, taking time to effectively orient new employees, set clear performance expectations, train, coach, and give constructive performance feedback on a consistent basis.
• Identify and implement strategies to improve productivity.
• Facilitate implementation of company learning/training programs, follow-up and monitor performance to ensure transfer of learned skills on-the-job.
• Build strong sales and service relationships with guests through inspiring and motivating the team into action. Set the tone, pace, and consistently role model key sales and service behaviors with every team member creating an optimal guest purchase experience.
• Consistently cultivate an environment of open, authentic dialog with store team, regional and home office partners.
• Practice proactive performance management to ensure adherence to employment policies and procedures.
• Assist employees with career development strategies to improve employee retention and to build bench strength.
• Monitor the daily use of the Manager on Duty (MOD) program for Floor Supervisor leadership development.
• Profit: Drive profitability and promote an entrepreneurial spirit in all aspects of store operations while remaining brand appropriate.
• In Partnership with Store Manager:

Tommy Bahama – Confidential

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• Manage individual store expenses ensuring budgetary compliance.
• Achieve sales plan through efficient planning, execution, and business analysis.
• Ensure consistent execution of Company policies and procedures.
• Develop/streamline store processes.
• Manage daily payroll hours to budgeted payroll percentage.
• Proactively manage all aspects of loss prevention to ensure the protection of company assets including cash, merchandise, and company property.
• Incorporate and administer applicable safety programs for the store, employees, and guests.
• Participate in business financial planning as requested.
• Follow and monitor the daily use of the MOD program to enhance guest service, increase sales and maximize productivity of staff each shift.
• Product: Support the direction of the brand through merchandise assortments appropriate to store market and promote the use of Product Knowledge as a tool to enhance employee productivity, sales, and service levels.
• In Partnership with Store Manager:
• Analyze the business to provide specific weekly store trends, assortment needs, and guest feedback to merchant team.
• Provide market-specific input for the execution of seasonal buys.
• Embrace brand direction by integrating product knowledge education and fashion direction with the store team.
• Be a strong ambassador of the brand by personally representing the season’s trends and key items for the business.
• Presentation: Communicate the Tommy Bahama lifestyle through brand execution, both visual and experiential.
• In Partnership with Store Manager:
• Collaborate with the Regional Visual Manager to enhance the store presentation and to develop the skills of the floor merchandiser.
• Assist in leading and directing the merchandising process in conjunction with the floor merchandiser to ensure consistent and appropriate execution of the visual merchandising philosophy and seasonal guidelines.
• Ensure merchandising and visual standards are executed to maximize sales while maintaining brand philosophy and direction.
• Ensure employee appearance appropriately reflects the Tommy Bahama brand image.
• Manage upkeep of physical store and communicate with the Facilities Manager when appropriate.
• PARADISE: Responsible for embracing, articulating, and reflecting the Tommy Bahama

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Boston, MA 02116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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