Job description

Who are we?

For over 30 years, we have travelled, we have laughed, we have grown. We believe life is for living and having more fun with those we love. Our purpose is to bring style and positivity to our Customers' lives through the clothes we make, the things we do and the values we have. We are Made for Life.

Equality and inclusion are not an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.

Role Overview:

Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximize profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.

Role Responsibilities

• Drives a service culture through experiences that are engaging, efficient and personalized; interprets customer feedback and team insights to positively improve their experience
• Leading, inspiring and demonstrating exceptional standards of behaviour to your Team while ensuring the integrity of the brand is always maintained
• Facilitates a thorough and thoughtful onboarding process for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
• Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
• Maximize store profit through proactive analysis of available commercial data, understanding of the retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities
• Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, best sellers, department priorities, and brand messaging throughout the day with the Team
• To ensure that the costs are managed efficiently, through long term planned scheduling, absence management and individual productivity
• Collaborate with key partners in Head Office to influence and maximise the stock package and other resources (where appropriate)
• To abide by and ensure correct policies & procedures are adhered to in a professional manner for your Team and store including cash and stock, health and safety, office, security of premises and loss prevention
• To oversee and execute the FatFace visual proposition to company standards including leading sale/new season launches and floor moves
• In collaboration with the Store Manager, take on responsibilities that ensure the continued success of your store in sales, standards and Crew development.

Skills and Experience

• Previous management experience within a fashion retail store
• Demonstrable experience of working with KPIs with the effective analysis and interpretation of commercial reports to support decision making
• Management level experience of operational, stock, IT and cash management
• Experience of leading, coaching and managing teams through strong interpersonal and communication skills
• Strong planning and organisational background
• Ambition and determination to succeed, taking the initiative and working under own direction
• Ability to work productively in a high-pressure environment
• IT literate

Our Benefits include:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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