Operating Title
Assistant Director, UNH Online Student Success
Long Classification Title
COLLEGE ACADEMIC AFFAIRS COORDINATOR-UNH
Summary of Position
In collaboration with the Associate Director/Dean of Online Learning, lead the continued growth and development of credit and non-credit online courses and programs for UNH and UNH Manchester. This includes implementing comprehensive recruitment, admissions and retention strategies to attract and retain online students at the University of New Hampshire and UNH Manchester as well as ongoing communication and support of online program coordinators, faculty members and other stakeholder groups. The Assistant Director will supervise the UNH Online Student Success Coach Team, while continuing to work directly with students and stakeholder groups directly recruiting, communicating, and supporting the strategic enrollment management process of UNH Online. The individual will work collaboratively with colleagues in the Graduate School, other UNH Colleges, and UNH Manchester to support enrollment and retention goals following a student-first philosophy, supporting progression to course and degree completion while removing barriers to success. The individual will process-manage the on-boarding of new programs, by working collaboratively with stakeholders to ensure and support new online program development and program launch.
Acceptable minimum level of education
Master's
Acceptable minimum years of experience
3 years
Additional Job Information
UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.
Posting Number
PS3859FY22
Other minimum qualifications
- Master’s Degree in Education, Management, Business Administration or related area and three to five years of related experience.
- Previous experience in online education, student recruitment, student support services and student retention.
- Experience leading a team
- Familiar with current trends in online learning, student success and the future of higher education.
- Strong computer skills and a willingness to explore new technologies.
- Experience and fluency with Salesforce, and/or other CRM systems, Banner and/or other SIS, Microsoft products.
Additional Preferred Qualifications
- Demonstrated record of successfully developing and implementing strategies designed to increase student enrollment and retention in an online environment.
- Three or more years of progressive management experience in and education environment.
- Excellent leadership, management and interpersonal skills.
- Experience in working with an adult student population.
- Experience teaching online in a higher education setting.
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
https://jobs.usnh.edu/postings/54174
Percent Time Information (FTE)
1.00
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:
https://www.unh.edu/hr/diversity-resource-guide