Assistant Director- Student Financial Services
Job description
Assistant Director- Student Financial Services
Harold Washington College
At Harold Washington College, the Financial Aid Office works closely with students and families to provide financial assistance in the form of grants, loans and work-study from federal and state resources. We are currently in search for a full-time Assistant Director in our Financial Aid department. Their role would include Reporting to the Executive Director-Student Financial Services, the Assistant Director - Student Financial Services functions as second in charge of a college’s Financial Aid Office, responsible for providing oversight and coordination of day-to-day operations and staff work activities, ensuring the effective administration of federal and state financial aid programs. The Assistant Director- Student Financial Services supports the development of initiatives for the effective delivery of a college’s financial aid programs and services from all sources that align with the College's strategic enrollment management plan. Serve as proxy for Financial Aid Office in the absence of the Executive Director. Performs related duties as required. If you are a goal-oriented individual who thrives in a collaborative environment, consider joining our team.
RESPONSIBILITIES:
- Works with the Exec Dir of Student Financial Services in the development of initiatives for the efficient delivery of financial aid from all sources that align with the College's strategic enrollment management plan. Serve as proxy for Financial Aid Office in Exec Dir absence.
- Oversees the daily office activities and monitors work progress and productivity of staff. Plans and coordinates staff schedules in order to assure sufficient coverage for hours of operation. Fully responsible for the service excellence provided to our students, their families and the community.
- Monitors and reviews the work of financial aid staff, ensuring the timely and efficient processing of students’ financial aid packages and related financial aid services.
- Participates in the hiring, training, development, and performance monitoring of staff.
- Establishes and implements financial aid guidelines, policies, and procedures, and develops long-range plans that conform to the demands of regulatory agencies and the needs of the college.
- Oversees special financial aid programs such as Veteran’s Affairs, Federal Work Study, college orientations, college tours, CPS college visits, FAFSA workshops, Satisfactory Academic Progress and other scholarship programs.
- Identifies, investigates, analyzes and resolves student and parent situations. Interviews student/ parent applying for financial aid with more complex circumstances. Evaluates the student's eligibility and executes judgment concerning financial aid eligibility.
- Provides training on financial aid rules and regulations for other College staff responsible for outreach activities. Develops and organizes materials for training in mandatory Federal and State guidelines and regulations.
- Coordinates the Office of Financial Aid’s customer service and public relations campaign. Provides training for staff in customer service.
- Prepares narrative and statistical reports to ensure compliance with federal and state funding sources. Generates financial aid reports for staff to use in the processing of student financial aid awards.
QUALIFICATIONS:
- Bachelor’s degree from an accredited college or university in Business, Finance, Higher Education Administration, or a related field.
- Five years of progressively responsible experience in administering and providing financial aid, scholarships, or related financial aid services within an institution of higher education. A combination of education and experience may be considered based on management’s discretion.
- Knowledge of state and federal financial aid programs, military and veteran educational benefits, and other resources available to students for fund their education.
- Knowledge and experience in utilizing financial literacy programs and services to empower students and the community in managing finances and funding their education goals.
- Knowledge of state and federal compliance requirements relating to financial aid programs
- Demonstrated knowledge of software used to process financial aid and veteran benefits, including Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), Student Aid Internet Gateway (SAIG), VA Once, Go Army Portal, FAA Access to Chicago Public Schools Online, and the E-App.
- Excellent interpersonal, written, and verbal communication skills
- Strong administrative and organizational skills
- Strong problem-solving skills
- Ability to work with and relate to a culturally diverse student body, faculty, and staff.
- Ability wot work effectively with different levels of staff within the organization.
- Must be able to handle all situations with tact, persuasiveness, and diplomacy.
- Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)
We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago.
Harold Washington College, located at 30 East Lake Street in Chicago's Loop, is a student-centered institution that empowers all members of its community through accessible and affordable academic advancement, career development and personal enrichment. At HWC, employees contribute to the success of our students while enjoying competitive compensation and outstanding benefits packages. Build your future at City Colleges of Chicago and ensure more students complete their curricula - college-ready, career-ready and prepared to pursue their life’s goals. This is an exciting time in the history of City Colleges of Chicago (CCC), District 508, the largest community college system in Illinois and one of the largest in the nation.
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