Job description

Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates to achieve desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently seek improve the sales process through guiding, coaching, and training staff.

MAJOR RESPONSIBILITIES:

• Greet prospective residents and create a personal connection while determining housing needs and preferences.
• Answer incoming calls and handle accordingly, whether prospect call, resident issue, or service request etc.
• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner.
• Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors.
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily.
• Ensure the office, clubroom, apartment models, and “market ready” units meet Mill Creek Residential standards.
• Assist in Social Media advertising as directed by the Manager.
• Assist in the preparation of move-ins by walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager.
• Be familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents.
• Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices, eviction notices, returned check memos).
• Complete all new lease and renewal paperwork, including related addendums.
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations.

POSITION REQUIREMENTS:

• Requires 2 years of progressive responsibility in on-site property management role, or related central office property management experience.
• Champion the Mill Creek Brand Promise, Core Values, Service Standards and Manifesto.
• High School Diploma or equivalent required; college degree preferred.
• Previous leasing experience preferred.
• Must have working knowledge of Microsoft Office Suite (Word, Excel, Outlook), plus hands-on experience with YARDI and Entrata.
• Must have basic knowledge of Fair Housing laws and OSHA requirements.
• Commitment to, and passion for, providing outstanding customer service.
• Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division.
• Strong communication skills (written and verbal).

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Raleigh, NC 27613: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property leasing: 2 years (Required)
• assistant community manager: 1 year (Required)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.