POSITION SUMMARY:

With oversight responsibility for the credit and collection processes and activities for the Area, the Area AR Center Manager manages a credit, collections and resolution team to ensure the appropriate evaluation of credit risks, credit monitoring and the effective follow up on and collections of delinquent accounts as well as ensuring disputes are resolved in a timely manner.

PRINCIPAL RESPONSIBILITIES:

• Regularly supervises the credit, collections and resolution staff through review of work performed to ensure all cash, credit, and collection procedures are being followed.
• Leads and manages a well-trained, productive staff. Responsible for interviewing, hiring, training, mentoring, evaluating and developing credit, collections and resolution personnel.
• Ensures standard operating procedures are followed and applied in a systematic manner; taking the appropriate action when performance does not meet targets and objectives.
• Develops benchmark reporting to track and report effectiveness of collection program and performance of staff; taking the appropriate action when performance does not meet targets.
• In accordance with Company credit processes, procedures, and policies, assesses the risk of offering credit to new and existing customers within granted authorization limits.
• Reviews credit limits on existing customers and identifies those who exceed credit limits.
• Ensures adherence to Company standard business processes, procedures and policies.
• Approves or rejects write-offs, refunds, credits, debits, credit limits and credit evaluations within established levels of authority.
• Approves or rejects negotiated payment plans or settlements that are proposed by the customer or collector.
• Ensures the proper allocation of unapplied payments to open obligations on customer accounts.
• Acts as a resource for others in the approach, research and resolution of complex and/or escalated questions and discrepancies.
• Identifies customer bankruptcies and files claims to protect the Company’s interest in accordance with defined processes and procedures.
• Acts as a resource for other functions including billing, customer service and operations to answer credit and collections questions and provide training and support on credit and collections issues. Ensures the acceptable resolution of issues in a timely and effective manner, exercising judgment and discretion as appropriate.
• Reviews department performance results with the local leadership team and makes recommendations accordingly where performance falls short of targets. This may include but is not limited to participation in cross functional approach to issue resolution (Issue Resolution Path).
• Provides regular feedback to Area and BU Finance Managers on collection trends, and priority accounts.
• Performs other duties as assigned or apparent.

EXPERIENCE, EDUCATION, CERTIFICATION:

Required:

• Bachelor’s Degree in Business, Business Management, Accounting, Finance or closely related field of study
• A minimum of 5 years of credit and collections experience or closely related experience
• Minimum of 3 years of supervisory/management experience or experience acting in a lead capacity providing direction

Preferred:

• Prior experience in overseeing a consolidated credit and collections or other accounting related function(s) for a large company
• An understanding of Day Sales Outstanding and how to improve it

OTHER KNOWLEDGE, SKILLS, ABILITIES:

• MS Excel skills at least at an intermediate level.
• Ability to communicate professionally with internal and external stakeholders to accomplish goals in an effective manner.
• Must be able to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• A good knowledge and understanding of accounting principles and controls, including SOX 404
• A thorough knowledge and understanding of credit and collections industry best practices and procedures as well as regulatory compliance that governs credit and collections practices.
• The ability to identify and implement processes and standards to meet performance targets.
• The ability to effectively manage multiple tasks and meet deadlines.
• The ability to complete projects and assignments with minimal direction.
• Strong organizational skills and ability to work in high-volume, fast-paced environment.
• The ability to work effectively, cooperatively and efficiently in a team environment is necessary.
• The ability to accomplish goals and objectives through others is essential.
• Good math aptitude and the ability to work accurately with numbers are essential.
• The ability to maintain the confidence of sensitive and personal information is required.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Why choose Republic?

Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
· We protect our colleagues and communities through safe practices everywhere, every day.
· We are committed to serving our customers and communities by going above and beyond to exceed expectations.
· We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
· We are driven to deliver results in the right way.
· We encourage a human centered culture that honors the unique potential and dignity of every person.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.