Job description

ResiBrands is a group of entrepreneurs who create and support fun and dynamic home service brands for franchisees and customers. We're seeking a new team member for our appointment scheduling center, with the potential for full-time work in the future. If you love providing exceptional customer service and want to join a company with a great culture, we'd like to hear from you! Our office is in Round Rock, near Old Settlers Park and Kalahari, and we offer opportunities for growth and a great bonus incentive.

As the appointment scheduler, you'll manage incoming leads from various channels and schedule appointments, keeping track of lead status and answering customer questions. You'll also coordinate company calendars and assist franchisees with administrative tasks.

This position is available for our Round Rock office near Old settlers park and across from Kalahari.

• Part-time in-person position Wednesday-Friday 9:00 am - 5:30 pm
• Great company culture

Job Responsibilities:

• Manage and respond to all incoming leads that come through various web forms, chat, phone, and referrals.
• Schedule appointments
• Keep daily track of all leads and the status of appointments successfully scheduled
• Answer questions customers have prior to scheduling appointments
• Coordinate company calendars
• Assist the franchisee team and owners with various assignments and admin work

Qualifications:

• 2+ years preferred of call center experience
• 1+ years in an office setting with exceptional phone etiquette
• experience with call center preferred
• Intermediate experience with Google Suites or Microsoft Office

Job Types: Full-time, Part-time

Pay: $20,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Parental leave

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office

Ability to commute/relocate:

• Round Rock, TX 78665: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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