Job description

We are Located at 5150 Clarksville Hwy, Joelton, TN 37080

This is not a Remote or Hibrit position.

Frontier, a regional leader in the waterproofing, foundation, and concrete repair industry, is looking for a Customer Care Specialist to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At Frontier we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

What We Would Provide for the Appointment Coordinator

• A trusting, respectful, and fun culture
• The best tools and training to get the job done the right way
• A solid pay and benefits package
• A team you can be proud of- We have been awarded the top workplaces award in 2018, 2019, 2020, 2021 & 2022
• Opportunities for professional growth

What You Would Do as a Appointment Coordinator

• Represent us by answering calls, setting service and sales appointments, scheduling production installations, and following up with customers on various issues
• Provide tactical support to other departments of the company
• Keep customer records and database current
• Communicate with customers to ensure their satisfaction with our work
• Provide customers with a remarkable experience

What We Need for Appointment Coordinator Role:

• Experience in the customer service field
• Exceptional telephone and interpersonal skills
• Proficiency in computer programs and apps

If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us.Location: 5150 Clarksville Hwy, Joelton, TN 37080

* This is not a remote job opportunity.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office

Ability to commute/relocate:

• Joelton, TN 37080: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Call center: 1 year (Preferred)

Work Location: One location

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